Snr Consultant, EUC
3 days ago
Date: 25 Aug 2025
Location: Singapore, Singapore
Company: Singtel Group
NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.
We're searching for a Service Desk Operations Manager to be part of our diverse team of talent here at NCS
Job Summary
The Service Desk Operations Manager is responsible for leading IT concierge services, ensuring seamless IT support for end users, and enhancing the overall IT service experience. This role requires proactive engagement with stakeholders, efficient incident resolution, and continuous service improvement to meet organizational IT support standards.
Job Responsibilities
IT Service Management & End-User Support
Oversee IT concierge services, ensuring a high level of end-user computing (EUC) support and customer satisfaction.
- Act as a single point of contact (SPOC) for VIP users, executives, and key stakeholders, addressing IT-related concerns promptly.
- Monitor and manage IT support requests, ensuring timely resolution of incidents and service requests.
- Implement and enforce ITIL best practices in IT service delivery, incident management, and problem resolution.
- Ensure compliance with IT security policies, standards, and procedures in all end-user interactions.
Stakeholder Engagement & Vendor Management
- Work closely with internal IT teams, service desk personnel, and external vendors to coordinate and optimize IT support services.
- Manage vendor contracts and service-level agreements (SLAs) to ensure quality IT support services.
- Conduct regular user feedback sessions to identify pain points and implement service improvements.
- Provide IT support for executive meetings, conferences, and corporate events, ensuring seamless technology operations.
Service Improvement & Reporting
- Analyze IT support trends and provide reports with recommendations for service enhancement.
- Identify opportunities for automation and self-service solutions to improve efficiency.
- Collaborate with IT teams to enhance IT infrastructure and deploy new tools that optimize IT support services.
- Conduct training sessions and knowledge-sharing workshops to improve end-user IT literacy and awareness.
Technical Skills:
- Strong knowledge of Microsoft Windows, IT Service Management (ITSM), and End-User Computing (EUC).
- Hands-on experience with incident and problem management, service desk operations, and ITIL frameworks.
- Familiarity with enterprise IT tools, remote support technologies, and security policies.
We are driven by our AEIOU beliefs - Adventure, Excellence, Integrity, Ownership, and Unity - and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.
Together, we make the extraordinary happen.
Learn more about us at and visit our LinkedIn career site.
-
Consultant, Euc
1 week ago
Singapore Xcellink Pte Ltd Full time**The Company**: An established multinational information technology and communications engineering corporation is expanding the team and is looking for EUC & Service Desk Consultants to support new projects. **The Role**: As a Consultant, EUC & Service Desk, you will be responsible for the following: - Provide support to on-site, front-end and back-end...
-
IT Consultant
1 week ago
Singapore ITCAN Pte Ltd Full timeAssessing and recommending EUC solutions (e.g., virtual desktops, mobile devices, productivity software) - Managing and troubleshooting EUC systems - Ensuring EUC security and compliance - Providing training and support to end-users **Job Types**: Full-time, Contract, Permanent **Benefits**: - Professional development Schedule: - Day shift - Monday to...
-
Analyst, EUC
2 days ago
Singapore NCS Full time $40,000 - $60,000 per yearAnalyst, EUC & Svc DeskDate: 10 Sept 2025Location: Singapore, SingaporeCompany: Singtel GroupNCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things,...
-
Snr Consultant, Digital Engineering
3 days ago
Singapore NCS Full time $120,000 - $180,000 per yearSnr Consultant, Digital EngineeringDate: 25 Aug 2025Location: Singapore, SingaporeCompany: Singtel GroupNCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary...
-
Snr Consultant, Cyber Threat Monitoring
2 weeks ago
Singapore NCS Full time $120,000 - $180,000 per yearSnr Consultant, Cyber Threat MonitoringDate: 13 Oct 2025Location: Singapore, SingaporeCompany: Singtel GroupNCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary...
-
Snr Consultant, Cyber Endpoint+nw Sec
4 days ago
Singapore NCS Full time**Snr Consultant, Cyber EndPoint+NW Sec**: **Date**:24 Sept 2025 **Location**: Singapore, Singapore **Company**:Singtel Group NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to...
-
Snr Svc Delivery Mgr, Svc(IMS) Ldrship
4 days ago
Singapore Singtel Group Full timeOverview NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse...
-
Snr/occupational Health Nurse
4 days ago
Singapore Amgen Full time**Snr/Occupational Health Nurse** **Amgen Singapore Manufacturing** **HOW MIGHT YOU DEFY IMAGINATION?** Amgen is one of the world’s leading independent biotechnology companies. For over 4 decades, Amgen has pioneered biotechnology breakthroughs, to bring state-of-the-art medicines from laboratory to the patient. Amgen has not only discovered and...
-
Snr Consultant, Data
3 days ago
Singapore NCS Full time $120,000 - $240,000 per yearSnr Consultant, Data & AI EngineeringDate: 8 Sept 2025Location: Singapore, SingaporeCompany: Singtel GroupNCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary...
-
Snr Consultant FSI, Tech
1 week ago
Singapore AMAZON WEB SERVICES SINGAPORE PRIVATE LIMITED Full timeAPJ ProServe is seeking a Snr. Consultant (FSI) for its Technology & Industry team. This role will be focused on helping FSI customers build or migrate their business workloads on AWS. From ideation through to build and then to operate, AWS ProServe is committed to helping customers accelerate their time-to-value on AWS. This Senior Consultant (FSI) will be...