Strategic Partner Coordinator

3 days ago

Downtown Tanjong Pagar, Singapore MTS Global Pte Ltd Full time $90,000 - $120,000 per year

Partner Services Operations & Enablement Contractor

Summary

This role serves as a key interface between MTS Global and our strategic partners across the APJ region, focusing on growing and supporting partner-delivered services across Technical Support, Professional Services, and Advanced Services. The successful candidate will combine strategic insight with hands-on execution to ensure MTS's partner ecosystem is enabled, efficient, and optimized for success.

Strategic Responsibilities (25%)

Regional Strategy & Coverage Planning

  • Develop and refine APJ-specific partner strategies aligned with MTS's global channel and services vision.
  • Identify regional coverage gaps, capability opportunities, and maturity development needs.

Portfolio Integration & GTM Alignment

  • Drive awareness and adoption of partner-delivered services across MTS's portfolio.
  • Define region-specific go-to-market approaches, entry points, and success criteria.

Operational / Program Execution (75%)

Partner Relationship & Lifecycle Management

  • Act as the primary program contact for mainly Asia Pacific region partners, guiding onboarding, certification milestones, and day-to-day operational activities.
  • Resolve transactional and procedural challenges through effective coordination with field and global teams.

Enablement Execution

  • Deliver and manage the rollout of training, certification, and service-readiness programs across multiple countries.
  • Oversee training coordination, reporting, and communications to ensure adoption and measurable progress.

Escalation & Issue Management

  • Serve as the go-to contact for partner escalations mainly in the Asia Pacific Region.
  • Proactively identify recurring issues, drive structured follow-ups, and coordinate with global and regional stakeholders to resolve them.

Performance Monitoring & Feedback Loop

  • Track partner health metrics through dashboards and QBRs.
  • Capture and communicate partner feedback to inform program improvements and future strategy.

Dark Site Health Check Coordination

  • Track and coordinate the Dark Site Health Check process, ensuring consistency and follow-through alongside APJ Senior Partner Services Managers.

Account Maintenance

  • Maintain Partner Services Program Page (Partner Central), Knowledge Base, and partner-facing documentation.
  • Support partner account setup in systems such as SFDC, Skyline, and Pure1.

General Support

  • Manage purchase order (PO) processing for contractors and events.
  • Provide event support for event logistics, handle general inquiries, and consolidate content for the Newsletter.

Key Qualifications

  • 5+ years of experience in partner/channel management, services enablement, or regional program management (APJ focus preferred).
  • Deep understanding of the Asia Pacific partner landscape and cultural fluency in managing multi-country ecosystems.
  • Fluency in English required; proficiency in Mandarin is a plus for collaboration with Mandarin-speaking partners and internal stakeholders.
  • Proven experience scaling service programs and certifications across geographically distributed teams.
  • Strong balance of strategic thinking and hands-on operational execution.
  • Solid background in program operations, partner enablement, and service delivery management.
  • APJ regional experience strongly preferred (Singapore-based ideal).
  • Ability to work independently while managing multiple stakeholders across functions and geographies.

All interested parties are encouraged to send in their detailed Resume/CV to

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