Pilates Studio Manager

4 days ago

Singapore RIGAKUBODY PTE. LTD. Full time $40,000 - $80,000 per year

Job Description & Requirements

The Pilates Studio Manager is responsible for the overall daily operations of the studio, ensuring a high-quality experience for clients and a supportive environment for instructors. This role encompasses managing studio facilities, overseeing the team of Pilates teachers, and driving studio growth and client satisfaction.

Key Responsibilities:

Studio Operations & Maintenance (40%)

Facility Management:

  • Oversee the cleanliness, organisation, and aesthetic appeal of the studio space.
  • Coordinate and manage all studio equipment maintenance and repairs (Pilates reformers, cadillacs, chairs, etc.).
  • Manage inventory of studio supplies, including cleaning products, retail merchandise, and instructor materials.
  • Ensure compliance with health, safety, and operational standards.
  • Manage studio schedules for classes, private sessions, and special events.
  • Manage and maintain studio operating procedures and timely updates to the SOP.

Client Experience:

  • Address client inquiries, feedback, and concerns promptly and professionally. (Google Reviews)
  • Ensure a welcoming and positive atmosphere for all clients.
  • Oversee client scheduling, registration, and payment processing.

Team Management & Development (60%)

Management of Instructors:

  • Manage a team of qualified Pilates instructors.
  • Conduct regular performance reviews and provide constructive feedback to instructors.
  • Manage instructor schedules, ensuring adequate coverage for all classes and sessions.

Financial Management:

  • Assist in expense management

KPI Evaluation and Reporting:

  • Generate regular reports on studio performance, client feedback, and instructor effectiveness.
  • Provide insights and recommendations to ownership or upper management.

The Studio Manager's performance will be directly evaluated based on measurable results in the following areas:

  • Operational Excellence: Maintain high standards of studio operations and compliance with SOPs.
  • Team Development: Ensure consistent instructor growth through training and feedback.
  • Staff Engagement: Foster a positive and collaborative team environment.
  • Client Experience: Maintain strong client satisfaction and retention levels.
  • Facility Management: Ensure the studio remains well-maintained, safe, and aligned with brand standards.

Qualifications:

  • Current, comprehensive Pilates certification (e.g., Romana, Polestar, BASI, Stott, Balanced Body, etc.) with a minimum of 1 years of teaching experience is a plus point
  • Proven experience in a management or leadership role, preferably within a boutique fitness, wellness, or similar service environment.
  • Demonstrated expertise in both teaching Pilates and managing business operations.
  • Excellent interpersonal, verbal, and written communication skills.
  • Demonstrated ability to manage, motivate, and develop a team of professionals.
  • Proficiency in studio management software and basic office applications.
  • Strong organizational skills, attention to detail, and a proactive approach to problem-solving.
  • Ability to work flexible hours, including a combination of peak-time classes, evenings, and weekends, as needed.

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