Senior System Manager

[What the role is]

You will be part of the Central Banking & Devt Platforms (CBD) payment team responsible for managing the systems supporting the MAS Electronic Payment System (MEPS+) and domestic securities management systems in MAS, and the Special Singapore Government Securities system. These responsibilities involve supporting interbank payments in MEPS+ as well as MAS and government securities and trade settlements. You are expected to understand and support the linkages between these systems and other market infrastructures such as the Automated Clearing House (ACH).

[What you will be working on]

As a Senior System Manager, you will be responsible to:

• Lead the development, deployment, and maintenance of application systems, ensuring alignment with prescribed service levels and timely incident resolution

• Evaluate and recommend Systems Development & Maintenance Methodologies for projects, analysing the impact of IT changes on business operations

• Facilitate Agile ceremonies and translate user needs into actionable user stories, while improving processes and analysing project metrics

• Manage the agency's application portfolio, recommending new applications, consolidations, and decommissioning as needed

• Oversee application testing processes, including assessment of test scenarios, environments, and results, proposing improvements and changes as necessary

• Develop tender specifications for Agile projects, evaluate proposals, and manage outsourced vendors to ensure compliance with Agile methodologies and ICT governance policies

• Apply design thinking and service design principles to identify transformation opportunities and develop service experience prototypes

• Establish reliable operations of the applications and digital service in the portfolio and conduct maintenance and technology lifecycle management on the applications and systems

• Establish quality and mechanisms for systemic quality across all applications and systems to ensure compliance with ICT Governance policies and standards

• Establish risk management for applications systems

[What we are looking for]

• At least 8 years' relevant experience in supporting and/or implementing payments and securities settlement systems with a minimum of 2 to 4 years of experience in Application support and operations, or project management in a tech end user environment

• Proven experience in application management, including deployment, monitoring, incident management and maintenance of complex systems

• Strong knowledge of Agile methodologies, tools, and delivery processes

• Expertise in business analysis, with the ability to elicit requirements and develop compelling business cases for proposed solutions and translate into technical requirements, and vice versa

• Proficiency in application testing assessment and management, including the ability to analyse test results and propose improvements

• Experience in managing outsourced vendors and developing tender specifications for IT projects

• Familiarity with ICT governance policies, standards, and best practices in government agencies

• Knowledge of service design principles and the ability to apply design thinking methods to identify transformation opportunities

• Strong problem-solving skills and the ability to analyse complex business problems, recommending digitalisation and process changes

• Excellent communication and stakeholder management skills, with the ability to engage effectively with various internal and external stakeholders

• Understanding of solution engineering principles, including the ability to design application architecture and evaluate hardware and software solutions

• Experience in designing and implementing J2EE and/or .NET applications, SQL skills, and shell scripting

• Strong understanding of Server-side, .Net and/or Java/microservices, web services, RESTful API, containers and Kubernetes

• Experience with RHEL, JBOSS EAP, OpenShift, Openstack, CICD, Watermelon, Maven, Oracle Database, Microsoft SQL Server and fault-tolerant infrastructure concepts

• Experience installing, configuring, and implementing new applications and system on AWS, preferably on Government on Commercial Cloud ("GCC") will be an advantage

• Strong understanding and experience handling file transfers - interfaces, interfaces resiliency, connectivity protocols e.g., Rest, SFTP, MQ

• Experience with integration of Autosys, designing job scheduling, CI/CD, Datawarehouse, and DMS

• Experience with setup, and integration of Observability platforms, monitoring, and alerts

[Experience and Technical Skillsets which would be an advantage]

• Experience with the S.W.I.F.T messaging platform and interfaces

• Certifications in relevant skills (e.g., Java, AWS solution architect, Kubernetes, etc.) will be an advantage

• Experience in government digital projects will be an advantage

[Soft Skills]

• Driven, results and customer oriented and able to work independently

• Organised and comfortable managing multiple workstreams simultaneously and have good interpersonal skills

• Articulate with strong written, presentation skills

• Detailed and capable of handling time-sensitive and high-pressure situations

• Natural problem solver who thrives in ambiguity and can design processes where none exist

As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.

This is a 2-year contract. All applicants will be notified on whether they are shortlisted or not within 4 weeks of the closing date of this job posting.

---