Assistant Reservations Manager

6 days ago

Singapore Kempinski Hotels Full time $60,000 - $80,000 per year
Description
  • Effectively manage and be in control of rooms inventory, to achieve optimum results in occupancy, average rate and revenue.
  • Review daily reservations accuracy and next day arrivals (including but not limited to the rates compliance from segment and source).
  • Supervises the Reservations Agents in their daily duties, including pick-ups, travel agents' commissions, staff responses to clients, etc.
  • Lead a motivated team skilled at up-selling and/or conversion as required by business demand.
  • Maximize employee productivity and morale within the department and consistently maintain discipline within hotel guidelines and local regulations.
  • Conduct annual performance evaluations.
  • Involved in recruitment and training of team, and manage their performance according to Kempinski service standards.
  • To keep department informed of all changes in the customer profile, promotions and packages.
  • Ensure all sellable contracted rates and internal package breakdowns are loaded, and tagged to the reservations in line with finance department.
  • Maintain good working relations with other departments to ensure smooth service delivery.
  • Assist in monitoring reservation pick-up for the coming months.
  • To follow up on lost business and bring information about them to the knowledge of the department superiors.
  • Track and prepare necessary reports for monthly action plans and forecast, as well as month-end accruals and commission invoices.
  • Keep updated on developments in competitor hotels and industry.
  • Additional responsibilities and tasks as assigned.
Requirements
  • Minimum O levels or Diploma in Hospitality Management.
  • Excellent communication skills.
  • Minimum 3 year experience in a similar capacity.
  • Ability to maintain highest standards of professionalism, ethics, grooming and attitude.
  • Willingness to work on rotating shifts, weekends and public holiday.
  • Knowledge of SynXis Central Reservation System (CRS), Confirmation - Serenata Customer Relationship Management (CRM) solution, Onyx CenterSource (commission payment solution) and Nor1 hotel upsell solution will be an advantage.
  • Knowledge of Opera PMS (Version 5 and Cloud) is imperative.

Kempinski Hotels

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