NOC Engineer

The key duties and responsibilities of the role include (but are not limited to):

• First point of contact for day-to-day network operational support.
• Responsible for network monitoring and operations support involving key infrastructures of fibre broadband business.
• Respond to all incident reporting, ticketing, emails and calls.
• Perform first tier fault analysis and troubleshooting with relevant stakeholders before escalating to higher tier for assistance, if required, and work closely for resolution.
• Supporting change management request with acknowledgement as required.
• Basic configuration and familiarisation of network elements within the fibre broadband infrastructure.
• Coordinating between upstream and downstream stakeholders for operational success.
• Maintaining and updating internal knowledge base to ensure accuracy, relevancy and accessibility of crucial information.

The Potential candidate should possess the below qualities to fulfil the needs of the role:

• Minimum Diploma in Computer Science, Electronics & Communications Engineering, or equivalent.
• Excellent understanding of telecommunication Network Monitoring Systems with a focus in fibre optics / GPON technology.
• Must be able to work 12-hours day/night rotational shift in a Network Operations Centre environment.
• Prior experience in telecommunication or related industry will be advantageous.
• Able to work in a fast-paced environment both independently and as a team.
• Excellent written and verbal communication skills.
• Candidates with CCNA or higher networking qualifications will be preferred.
• Familiar with fibre infrastructure and provider in Singapore, eg. NetLink Trust & key industry players (Telcos / Internet service providers).
• Meticulous with a keen eye for details and possesses a result driven mentality.
• Hands on experience with configuration of consumer and enterprise grade devices not limited to optical network terminal, routers, switches, etc.