Lead ServiceNow Developer

4 days ago

Singapore Income Insurance Limited Full time $120,000 - $180,000 per year
Description

KEY RESPONSIBILITIES

 

  • Lead and mentor a team of ServiceNow developers in BAU support, platform enhancements, and project implementations. 
  • Drive strategic optimization of ServiceNow ITSM and ITOM modules to align with business goals and improve operational efficiency. 
  • Champion workflow automation using Flow Designer, scripting, and ServiceNow AI capabilities to streamline processes and reduce manual effort. 
  • Oversee and enhance Discovery configurations, ensuring accurate CI population and effective mapping of infrastructure and cloud environments and Service mapping. 
  • Design, implement, and maintain integrations with upstream and downstream IT systems using REST/SOAP APIs. 
  • Customize and manage the Employee Center portal, CAB Workbench, and user interfaces to improve usability and end-user experience. 
  • Ensure platform reliability through proactive monitoring, performance tuning, and timely resolution of issues and defects. 
  • Collaborate with IT support teams to improve service delivery, reduce turnaround times, and enhance support workflows. 
  • Implement and continuously improve core ITSM workflows including Incident, Problem, Change, and Service Request Management. 
  • Manage platform components such as Scheduled Jobs, Script Includes, Business Rules, and automation scripts to support scalable operations. 
  • Design and publish dashboards and reports to provide visibility into performance metrics and support data-driven decision-making. 
  • Engage with stakeholders and product owners to understand business needs and deliver maintainable, scalable solutions. 
  • Stay current with ServiceNow best practices, especially in AI, automation, and platform capabilities relevant to your subscribed modules. 
  • Promote a culture of continuous improvement, leveraging user feedback and analytics to enhance platform functionality and user satisfaction.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Relevant ServiceNow training in ITSM, Discovery, and scripting modules
  • ServiceNow Certified System Administrator (CSA) – required.
  • ServiceNow Certified Implementation Specialist – preferred.
  • ITIL Foundation certification – desirable.
  • Minimum of 5 years of hands-on experience in ServiceNow development with JavaScript/Glide Scripting, Rest/SOAP API.
  • Proven track record with ServiceNow ITSM modules and Discovery implementation.
  • Experience with form customization, API integration, and dashboard/report creation.
  • Demonstrated experience in troubleshooting platform issues and scripting errors.
  • Strong problem-solving and analytical skills.
  • Proactive approach to continuous improvement and platform reliability.
  • Effective communication with technical and non-technical stakeholders.
  • Ability to lead, work independently and manage priorities in a fast-paced environment

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