Broker Enablement Team Lead

6 hours ago

Singapore Price Forbes Full time $120,000 - $180,000 per year
The Role:

You will be leading and building the Broker Enablement function - a core operational team that drives broker performance, efficiency, and client satisfaction. As the Broker Operations Lead, you will spend your time leading and developing the team while working hands-on with brokers and internal stakeholders to ensure smooth execution of operational processes.

You will be responsible for:

  • Leading and mentoring a small team of enablement executives, providing coaching, guidance, and regular performance feedback.
  • Building and refining operational frameworks to standardize documentation, renewals, and policy processes across business lines.
  • Partnering with brokers, underwriters, and internal teams to coordinate complex cases and ensure client deliverables are completed with accuracy and speed.
  • Working hands-on with documentation, renewals, policy endorsements, and broker system updates when needed, setting the operational standard for the team.
  • Driving process improvements, identifying inefficiencies, and implementing automation or workflow enhancements that support broker productivity.
  • Collaborating cross-functionally with the Technical Administration and Operations teams to maintain compliance, alignment, and service excellence.
  • Developing and maintaining enablement resources (templates, training materials, guides) and ensuring smooth onboarding for new brokers or team members.
  • Leveraging technology and data, including Copilot tools, to optimize reporting, accuracy, and decision-making insights.
Ideal Profile:
  • You have atleast 6 years of experience within insurance broking, reinsurance, or financial services operations, ideally supporting brokers or underwriting teams.
  • You have prior experience working within treaty reinsurance or P&C (Property & Casualty) environments, giving you a solid understanding of complex broking operations and portfolio-based risk management.
  • You have proven team leadership experience and enjoy mentoring and guiding others toward growth and accountability.
  • You are hands-on comfortable rolling up your sleeves to manage operational details while steering the team's priorities.
  • You are structured and detail-oriented, ensuring documentation, renewals, and processes meet both client and compliance standards.
  • You are a strong communicator and collaborator, able to coordinate effectively between brokers, clients, and underwriters.
  • You have solid analytical and reporting skills, with proficiency in Excel, Word, and Teams, and ideally experience using Copilot tools for productivity and insights.
  • You are naturally curious and improvement-driven, constantly seeking ways to make processes smarter, faster, and more efficient.
  • You are calm under pressure, adaptable, and lead by example balancing quality with delivery speed.
What's on Offer?
  • Lead a core operational function within one of Asia's most established and expanding insurance broking firms
  • Shape the efficiency and culture of a team that directly impacts client delivery and business outcomes
  • Join a company that values collaboration, accountability, and long-term growth

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