Client Services Freelancer

16 hours ago

Singapore Elmwood Full time $90,000 - $120,000 per year

Elmwood Design Consultancy, Singapore Studio

Elmwood Design Consultancy is a leading global design agency renowned for creating impactful and innovative brand experiences. With a rich history of design excellence, we are committed to pushing the boundaries of creativity and design to deliver outstanding results for our clients.

As an agency, our goal is to be an invaluable partner to our clients and help them grow their brands based on evidence-based marketing principles. With access to MSQ's broader capability set, particularly in digital and tech, we bring greater insight and channel-specific expertise to meet the needs of today's leading brands.

Who are we looking for:

We are looking to engage a freelancer at Senior Account Manager through to Senior Account Director level to support client engagements on a project basis. You will act as a day-to-day contact for clients while also providing strategic input, ensuring delivery of high-quality work across teams. The scope and level of responsibility will flex depending on seniority — from managing projects and client relationships independently to leading accounts with greater strategic oversight.

Requirements

What you will do:

Client Relationships

Serve as a trusted partner and day-to-day contact for clients.

Build and maintain strong client relationships, proactively managing expectations.

Support or lead (depending on level) in guiding client teams and internal collaboration.

Creativity & Strategy

Partner with senior creatives and strategists to shape creative direction.

Deliver work that meets and exceeds client expectations.

Identify opportunities to strengthen engagement and add value.

Commercial & Delivery

Manage budgets, timelines, and resources to ensure projects are delivered on brief, on time, and within budget.

Drive financial performance, including forecasting and profitability.

Ensure best practice processes and reporting are followed throughout the project lifecycle.

What you will execute:

You will be responsible for:

End-to-end project management – scoping, budgeting, and ensuring delivery to high quality, on time, and within scope, including weekly studio resourcing.

Driving financials – managing budgets, revenue forecasting, and profitability for assigned projects.

Partnering with senior creatives/strategists – shaping direction and ensuring work exceeds client expectations.

Developing internal creative briefs – setting up and leading (or supporting) briefing sessions and internal reviews.

Proactively leading the day-to-day with client teams.

Setting up client presentations – collaborating with senior creative/Client Services to develop decks.

Collating client feedback – capturing meeting notes and action points to share with the team.

Updating weekly status reports and attending internal status meetings.

What you have done:

At least 8 years of account management experience specifically in brand design

Experience in packaging design (2D and 3D) is highly valued.

Proven ability to manage multiple projects simultaneously with attention to detail and deadlines.

Strong financial acumen — comfortable with budgets, forecasting, and driving profitability.

Excellent communication and presentation skills, confident with senior stakeholders.

Hands-on, collaborative, and adaptable to different levels of responsibility depending on project scope.

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