Senior Logistics Specialist

7 days ago

Singapore CRANE WORLDWIDE LOGISTICS (S) PTE. LTD. Full time $60,000 - $120,000 per year

As a Senior Logistics Specialist, you will play a crucial role in our domestic logistics chain. You will prepare critical shipping documentation, optimise routing and rates, support sales, and resolve customer issues—all to ensure that shipments move smoothly, cost-effectively, and on time.

Key Responsibilities

  • Documentation & ComplianceGenerate and review airline bills, motor carrier bills of lading (BOL), export/import declarations, NAFTA/USMCA forms, and other domestic paperwork.

Maintain accurate records to meet corporate standards and regulatory requirements.
- Shipment Routing & OptimisationSelect the optimal mode of transport (ground, air, courier) for all U.S. and cross-border Canadian shipments.

Analyse cost-time trade-offs to balance service levels with budget objectives.
- Rate Negotiation & Carrier ManagementNegotiate competitive rates and service agreements with motor carriers, freight forwarders, and couriers (e.g., UPS, DHL, FedEx).

Monitor carrier performance and recommend partnerships that drive cost savings and reliability.
- Brokerage CoordinationLiaise daily with customs brokers to provide import documentation, track entries, and expedite clearance for inbound shipments.

Troubleshoot and resolve brokerage issues to avoid delays or penalties.
- Sales Support & QuotingPartner with domestic sales to gather weight/dimension data, prepare accurate freight quotes, and recommend the most economical carriers.

Empower sales teams with timely shipping insights and potential cost-saving strategies.
- Freight Bill AuditingAudit domestic freight invoices for accuracy, identify billing discrepancies, and liaise with carriers to dispute or adjust charges.

Track audit outcomes and contribute to ongoing cost-control initiatives.
- Customer Service & Issue ResolutionAct as the primary point of contact for client inquiries and shipment status updates.

Investigate service failures or complaints, propose corrective actions, and follow through to client satisfaction.
- Relationship ManagementBuild and maintain strong, trust-based relationships with internal teams and external partners.

Consistently deliver exceptional service to strengthen customer loyalty.
Other DutiesUndertake special projects and continuous-improvement initiatives as assigned by management.

Skills & Abilities

  • Excellent verbal and written communication skills, as well as intuitive listening and problem-solving abilities.
  • Proven capacity to work under pressure in fast-paced environments and manage multiple priorities.
  • Strong analytical mind with meticulous attention to detail.
  • Proficient in TMS/ERP systems and the Microsoft Office suite.
  • Client-focused, proactive attitude with a proven record of delivering service excellence.
  • Quick learner with excellent memory recall of operational data, rates, and carrier guidelines.

Education & Experience

  • Minimum of 3 years' experience in freight operations, logistics, or a related field.
  • At least 2 years' practical experience with motor carriers, freight forwarders, or express couriers.

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