Desktop Engineer

2 weeks ago

Changi, Singapore People Profilers Pte Ltd Full time $40,000 - $80,000 per year
  • 12 months contract, subject to renewal
  • Location: East (Changi Business Park & Tampines)
  • Salary: up to $3200 with completion bonus
  • 5 days work week with 1 Saturday (OT pay)

Essential Responsibilities:

Key Responsibilities:

  • Respond to and resolve help desk requests from end-users regarding hardware, software, and network issues.
  • Troubleshoot and diagnose desktop, laptop, printer, and peripheral device problems.
  • Provide technical assistance for operating systems, applications, and other software tools.

Hardware and Software Installation:

  • Install, configure, and upgrade desktop hardware components such as hard drives, memory, and graphics cards.
  • Install and configure operating systems, software applications, and updates.
  • Set up and configure network printers and other peripherals.

System Maintenance and Monitoring:

  • Perform routine maintenance tasks such as system updates, patches, and antivirus scans.
  • Monitor system performance, identify issues, and implement solutions to ensure optimal performance and security.
  • Manage user accounts, permissions, and access levels as per company policies.

Documentation and Reporting:

  • Maintain accurate records of hardware inventory, software licenses, and configurations.
  • Document technical procedures, troubleshooting steps, and solutions for knowledge sharing.
  • Generate reports on system performance, incidents, and resolutions for management review.

Collaboration and Training:

  • Collaborate with senior engineers and IT teams on projects and initiatives to improve IT infrastructure and services.
  • Provide training and guidance to end-users on basic IT operations, software usage, and best practices.
  • Stay updated with emerging technologies and industry trends to contribute to continuous improvement efforts.

Qualifications/Requirements:

  • Nitec / Diploma Information Technology, or related field (or equivalent work experience)
  • Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar are a plus.
  • Minimum 2 to 3 years of relevant working experience.
  • Good Knowledge of desktop operating systems (Windows, macOS) and productivity software (Microsoft Office suite, etc.).
  • Good Knowledge of hardware components (desktops, laptops, printers, peripherals) and troubleshooting techniques.
  • Good understanding of networking concepts (TCP/IP, DNS, DHCP) and protocols.

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Alternatively, you may wish to email your resume in a detailed Word format to

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd, 20 Cecil Street, #08-09 PLUS Building, Singapore 049705

Tel:

Consultant in charge: So Boon Shyen, Debbie

EA Licence Number: 02C4944

Registration Number: R1111376

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