F&B Service Crew

About Us:

We have three distinctive restaurant brands in Singapore: Synthesis, MamaDiam, and Lou Shang. Each brand offers a unique experience:

• Synthesis: A wellness-themed restaurant-bar hidden behind a Traditional Chinese Medicine (TCM) medical hall facade. Synthesis delivers a holistic dining experience with TCM-inspired cuisine and cocktails, promoting balance and wellness within the five elemental energies. ()
• MamaDiam: A secret bar and restaurant concealed behind a 1980s provision shop, offering an authentic Singaporean experience. Known for its modern twist on local food fare and curated cocktails, MamaDiam has been featured in STB's "Lost & Found in Singapore with Jackson Wang" and "Think You Know Singapore?" campaigns. ()
• Lou Shang: A 1990s HDB corridor-inspired café by day and bar by night, located above MamaDiam. Lou Shang centers around nostalgia, with a menu inspired by the flavours Singaporeans grew up with. ()

Job Summary:

As a Food Service Hostess and Service Crew, you will be the first point of contact for guests, playing a vital role in creating a welcoming and positive atmosphere. You will be responsible for greeting and seating guests, managing reservations, and ensuring that the dining area is clean and well-organized. You will also coordinate with the front-of-house and kitchen teams to ensure that guests are seated promptly and efficiently. The ideal candidate will have strong communication and organizational skills, a friendly demeanor, and a passion for providing exceptional customer service in a dynamic, fast-paced environment.

Key Responsibilities:

• Host Area Management: Ensure that the host area is clean, well-supplied, and neatly organized. This includes dusting and cleaning the Mama Shop, magazine doors, and entrance display, as well as checking tables, chairs, and the floor for cleanliness and neatness.
• Stock Management: Regularly check that Popsicle Sticks are well stocked and available for guests.
• Guest Assistance: Provide guests with concise information about the restaurant and assist with any questions they may have.
• Customer Complaint Resolution: Resolve guest complaints amicably and escalate any concerns beyond your control to the appropriate supervisor.
• Reservations Management: Manage the reservation system and provide the Manager on Duty (MOD) with a daily report of the number of customers for schedule planning.
• Multitasking: Effectively manage multiple tasks simultaneously in a fast-paced environment.
• Communication: Communicate any special events or dietary restrictions to the MOD, ensuring that the restaurant's operations are aligned with guest needs.
• Guest Interaction: Greet guests upon arrival, direct them to their table, and ensure they are seated properly. Make sure they are satisfied with their table and wish them an enjoyable dining experience.
• Customer Service: Provide the highest level of courtesy and hospitality to guests waiting to be seated and offer assistance when necessary.
• Phone Etiquette: Maintain a courteous and professional tone when answering calls, whether communicating with clients or colleagues.
• Calm Under Pressure: Stay composed and manage tasks efficiently during busy times, handling pressure gracefully.
• Floor Assistance: Assist on the restaurant floor with table resets and other side-work tasks, including clearing plates and glasses, as needed.
• Guest Experience: Offer to help guests take photos inside the Mama Shop and ensure a positive experience.
• Farewell Guests: Thank each departing guest with a smile and make eye contact, ensuring they feel appreciated.
• Team Collaboration: Establish strong relationships with Managers, colleagues, and guests, and contribute to maintaining a safe, efficient, and smooth-running restaurant environment.

Benefits:

• Medical & Hospitalization Insurance
• Profit Sharing Bonus
• 5.5 days, 44 hours work week
• $2,000 - $2,800
• Employee discounts at Synthesis, MamaDiam, and Lou Shang.

Job Type: Full-time

Pay: $2, $2,800.00 per month

Benefits:

• Employee discount
• Food provided
• Health insurance

Work Location: In person