Manager, Corporate Technology
6 days ago
Job Description
We are seeking an experienced Oracle Fusion ERP Support Consultant to provide technical and functional support to our clients. The ideal candidate will have hands-on experience with Oracle Fusion Cloud ERP modules (Financials, Procurement, Projects, etc.) and a strong background in troubleshooting, issue resolution, and user support.
Responsibilities
- Provide L2/L3 support for Oracle Fusion ERP applications, resolving technical and functional issues.
- Troubleshoot and diagnose problems related to Oracle Fusion modules (GL, AP, AR, FA, Procurement, etc.).
- Work closely with end-users to understand issues and provide timely resolutions.
- Collaborate with Oracle Support (SR creation, follow-ups) and internal teams for issue escalation.
- Document solutions, create knowledge base articles, and conduct user training if required.
- Support reporting (OTBI, BI Publisher), and workflow setups.
- Ensure compliance with SLAs and maintain high customer satisfaction.
Requirements
- Min 3 years of hands-on experience in Oracle Fusion ERP support/implementation.
- Strong knowledge of Oracle Fusion Cloud ERP modules (Financials, Procurement, Projects, etc.).
- Experience in troubleshooting (workflows, approvals, and integrations).
- Proficiency in SQL, FBDI, and Oracle Fusion reporting tools.
- Ability to analyze logs, debug issues, and provide root cause analysis.
- Excellent communication and client-facing skills.
- Oracle Fusion ERP certification (preferred but not mandatory).
- Experience in Oracle Revenue Management and Billing (ORMB) – highly desirable.
- Hands-on experience with Oracle Integration Cloud (OIC) for ERP integrations.
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