Senior Technical Expert

1 week ago

Boon Keng, Singapore Otis Elevator Company (S) Pte Ltd Full time $80,000 - $120,000 per year

At Otis, it's our people that make us different. Come and join OTIS today and be part of the Forbes 2024 World's Best Employers

Join the Otis family where collaboration, innovation, and empowerment help each individual and the company reach new heights.

Job Summary

We are looking for a dedicated Technical Expert with expertise in Otis elevator systems to provide advanced technical support to field teams and clients. This role involves troubleshooting, diagnostics, and resolution of issues related to Otis equipment, ensuring high standards of safety, reliability, and customer satisfaction.

Key Responsibilities

  • Provide specialized technical support for Otis elevator systems, including Gen2, SkyRise, and CompassPlus technologies.
  • Assist field technicians with fault diagnosis, troubleshooting, and corrective actions.
  • Collaborate with Otis engineering and product support teams for escalated issues.
  • Maintain detailed records of service cases, technical reports, and root cause analyses.
  • Conduct technical training for service teams on Otis systems, software tools (e.g., eService, REM), and safety protocols.
  • Ensure compliance with Otis standards, local regulations, and international codes (e.g., EN 81, ASME A17.1).
  • Participate in remote diagnostics and predictive maintenance initiatives using Otis monitoring platforms.
  • Provide feedback to improve product performance and service processes.
  • Provide remote support for field technicians

Qualifications & Skills:

  • Bachelor's Degree in Electrical, Mechanical, or Mechatronics Engineering.
  • Minimum 3-5 years of experience working with Otis elevator systems.
  • Strong understanding of Otis control systems, drives, and safety mechanisms.
  • Familiarity with Otis diagnostic tools and software platforms.
  • Excellent problem-solving and analytical skills.
  • Strong communication and customer service orientation.
  • Ability to interpret Otis technical documentation and wiring diagrams.
  • Willingness to travel and support field operations as needed, including weekends as and when required.

Preferred Certifications

  • Otis OEM Training Certifications (e.g., Gen2, CompassPlus, REM)
  • Elevator Technician License (if applicable)
  • Safety and Risk Management Training

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