UX Researcher/ Service Designer
2 weeks ago
Our client, one of Asia-Pacific's leading organizations is looking for:
UX Researcher/ Service Designer
Responsibilities:
- Conduct in-depth qualitative and quantitative research to uncover needs, behaviours, motivations, and pain points.
- Be adept in generative and evaluative research to understand problem spaces and identify the right problem to tackle.
- Develop and execute comprehensive research plans, including user interviews, surveys, usability testing, and A/B testing.
- Analyse qualitative and quantitative research data to identify trends, patterns, and actionable insights.
- Create compelling research reports and presentations to share findings with cross-functional teams and stakeholders.
- Facilitate workshops and ideation sessions prioritising user needs.
- Apply design thinking principles to creatively solveproblems and envision innovative solutions.
- Create customer journey maps and other artefacts to communicate research findings.
- Collaborate with cross-functional teams to develop a vision, strategy and plan to address key pain points and problems in the customer journey.
- Apply research insights to design seamless and engaging customer experiences.
- Collaborate with designers and developers to ensure usability and accessibility of service concepts and products.
- Define and track key performance indicators or relevant metrics to evaluate product and service effectiveness and identify areas for improvement.
- Keep abreast of the latest research methodologies, tools, andindustry trends in both UX research and service design.
- Ensure methodological rigour in all research and servicedesign activities.
Requirements:
- Experience working as a user researcher and/or service designer
- Advanced degree, training, or certification in service design, UXdesign, HCI, or related design fields
- Comfortable working with Product, Tech, Data, and Business partners to deliver services and experiences
- Strong knowledge in product design processes and emerging technologies
- Demonstrates systems thinking, teamwork, leadership, planningand successfully implemented projects in a dynamic and agile environment.
- Familiarity with design and prototyping tools, such as: Figma, and/or Adobe Creative Suite
- Knowledge of user research principles, methodologies, and deliverables
- Strong ability to identify key research objectives in partnership with product, design, brand, and engineering teams to address research needs for various brands and projects throughout the product life cycle.
- Strong knowledge of various research methods and the experience to select the right research to do at the right time and synthesise insights into coherent, digestible deliverables that visually reflect those results, including service design blueprints, journey maps, and process flows.
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Interested applicants can also email CV at (for faster processing, please state the exact job / position title applied "UX Researcher/Service Designer"
Only shortlisted candidates will be notified.
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EA License Number: 10C3636
EA Personnel Name: Jagveer Singh Arora
EA Personnel Registration Number: R
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