Business Transformation Project Manager

1 week ago


Singapore BDP GLOBAL SERVICES PTE. LTD. Full time

**Purpose**:
This role is required to support in the execution of a common operations workflow, development, and processes harmonisation between BDP and PSA Cargo Solutions. This role will also facilitate training and better understanding / appreciation across existing processes / products and systems.

**Accountabilities**:

- To provide operations and process support to teams in Singapore and across regions in transactions requiring BDP operations intervention and/or infrastructure.
- Customer onboarding
- SOP mapping
- Implementation support
- Documenting systems flows on International/ Local transactions
- Working with regional operations to help harmonize and create a common SOP
- Facilitate training and better understanding/ appreciation across existing BDP processes and systems in order to better rationalize across the relevant entities.
- Identify key process gaps and recommend improvements
- Manage system change requests and work with internal stakeholders to prioritise
- Provide inputs as necessary into the finance flows re revenue / cost recognition
- The incumbent will report directly to PSA Cargo Solutions and be accountable for achieving KPIs and deliverables.

**Prerequisites**:

- Sound experience and knowledge managing Logistics Operations and knowledge of customer / cargo lifecycle and associated processes especially for international transactions
- Physical flow
- Documentation flow
- System process
- Thorough understanding of BDP operations and existing front/ back-end process flows
- Familiarity with handling logistics data and transactions
- Exposure and experience managing international logistics customers and operations
- Ability to communicate across a multi-cultural team especially across Asia
- The designated workplace for this position will include PSA offices in Singapore.
- Ability to travel in the region as needed for projects, local engagement and training.



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