Manager, Casework
2 days ago
We are looking for a dedicated and experienced Manager, Casework & Counselling, to lead and oversee case management, counselling services, and intervention programmes. This role involves supervising a team of social workers and counsellors, ensuring the delivery of high-quality support services, and working closely with stakeholders to address the needs of individuals and families in our community.
**Location**: Woodlands Drive 16
**Roles & Responsibilities**:
- Provision of Quality Services
- Provide timely and responsive services in financial assistance, casework management and counselling to beneficiaries
- Collaborate with community partners, government agencies, and other stakeholders to strengthen support networks
- Service Development and Evaluation
- Establish and oversee Case Review processes and systems to ensure adequate accountability and supervision of all cases
- Develop work plans for the department in alignment with organisational goals
- Oversee implementation of operational strategies and financial management for the department
- Lead resolution of operational issues within the department
- Develop service standards, performance indicators and operating guidelines for the department
- Staff Performance and Development Management
- Manage staff performance planning and coaching at the departmental level
- Training & Development: Assess capability gaps within the team
- Oversee implementation of professional development programmes for the team
- Conduct audits on service quality to ensure compliance with policies
- Resource Management
- Oversee resource allocation, reporting, and budgeting for casework and counselling programmes
**Requirements**:
- Bachelor’s degree in social work, psychology, counselling, or a related field
- Minimum 5 years of experience in casework and counselling, including at least 2 years in a supervisory or managerial role
- Strong leadership, communication, and crisis intervention skills
- **JOB APPLICATION FORM
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