Senior Network Service Engineer

Senior Network Service Engineer
Equinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. With Equinix Metal, customers can rapidly deploy automated single-tenant infrastructure and interact with 2,100 networks and 3,000+ cloud and service providers. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

At Equinix, we help the world’s digital leaders scale with agility, speed the launch of digital services, deliver world-class experiences, and transform people’s lives. Our culture is based on collaboration and the growth and development of our teams.

We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills, and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

**Job Summary**

Edge Metal core values

The entire Edge Metal team lives by a common set of core values. These are embedded in our approach to the market, our customers, and how we work with each other. We expect new members of the team to show evidence of this and help drive our culture and values across our ecosystem.

Our core values are
- Excited about leading our industry
- Driven, ambitious, and persistent
- Find creative solutions to hard problems
- Effective at getting things done the right way
- Community minded and doing the right thing
- Passionate about building a better internet
- High motivation to succeed
- Aptitude to learn about technology
- Willingness to take measured risks

At Equinix Metal, we're out to Build a Better Internet. Our goal is to make it easier for online innovators to succeed with infrastructure as they push the envelope of performance and value for their users. We do that by removing complexity wherever we can: elegant software, simple pricing, and forward-looking solutions. This role is fully remote based in the APAC region and is expected to work daytime shift hours.

**Responsibilities**
- Responsible for flawless deployment and ongoing support of all network infrastructure including core and edge routers, firewalls, load-balancers, switches, DWDM systems, and any other related network infrastructure
- Work alongside other ops team members to stand up new sites, racks, configure switches, run cables as necessary, and provide local support for network issues
- Provide technical support to the sales and customer engagement team for customer-related issues
- Troubleshoot and resolve escalated network issues
- Strong understanding of the OSI model and how it relates to troubleshooting
- Work with various vendors to deploy, maintain, and troubleshoot internet transit issues
- Strong optical networking design/troubleshooting experience
- Ability to work closely with internal and external (customer/partner) organizations in implementation and troubleshooting scenarios
- Participate in schedule rotation and work off hours for various projects/maintenance as required

**Qualifications**
- Education: College degree or equivalent work experience
- Experience: 8 or more years working on large-scale service providers or cloud hosting networks
- Network hardware: Juniper, Arista, Cisco, Nokia, and various firewall appliances
- Strong understanding of Unix-based operating systems
- Programming experience with languages and data models such as Bash, Python, Perl, JSON, and YAML
- Network Automation experience with Ansible
- Understanding of revisioning systems such as GIT
- Network protocols/technologies: BGP, EVPN, VXLAN, MPLS, ISIS, IPv4/6, MST/PVST, and many others
- Strong organization and time management skills
- Impeccable verbal and written communication skills
- Familiar with the local marketplace, companies, and the community within the assigned region
- A strong understanding of customer service
- Must be self-motivated and disciplined

Useful additional Skills
- Hardware, Infinera, or other DWDM systems
- Experience with ticketing systems such as Jira
- Experience with DNS, RadB, and IPAM systems
- Certifications: CCNP, CCDP, CCIE, JNCIE, JNCP, ACE-A, or other industry certifications

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expr