Assistant Store System Manager

1 week ago


Singapore MX CATERERS (ASIA) PTE. LTD. Full time

Job Responsibilities
- Responsible for SEA Markets Store Systems enhancement and maintenance.
- Leverage on HK IT SOP/ process/ standards and reviewing SEA markets documentation for store systems and processes to ensure they follow and not deviate from HK IT Core SOPs. Ensure that store system operational methods, procedures, facilities and tools are well establish, reviewed and maintained.
- Provide guidance and support to Market IT staff as they perform troubleshooting and maintenance tasks.
- Provide the knowledge/ skill transfer to market local IT team and ensure market local IT team is capable to provide 1st tier support while Tier 2 support will be responsible by regional technical team.
- Manage identification, investigation and solving production problems, including preventative measures and appropriate communication to market local team regarding the resolution; Has in-depth knowledge of business operations and drives ongoing improvements in system performance.
- Review and justify the requests submitted by market local IT (Market Local IT will console user’s requests), and performing requirement analysis and arrange resource development & implement the solutions
- Monitor system security & taking appropriate steps to resolve security breaches & alignment with Infrastructure team to ensure the network connectivity.

Job Specifications
- Diploma holder or above in Computer Science / Information Technology or related discipline
- 4+ years of experience or above in a services technical support role at supervisor level in IT Technical Support
- Working experience on Microsoft SQL, understand logic of SQL queries
- Solid skills of system service delivery, incident and problem management
- Good presentation, documentation, communication and interpersonal skill
- Good working knowledge and IT experience supporting Microsoft Windows configuration, Desktop Administration, Network configuration.
- Able to work independently, proactively looking for solutions.
- Excellent command of written and spoken Chinese and English
- Experience in F&B and retail industry is preferred.
- Capability of speaking Cantonese is a plus
- Willingness to travel occasionally as we support SEA markets.


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