Livelihood Specialist

The SCC Livelihood Programme empowers families living in public rental housing with young children — to enhance their livelihoods. We do this by charting **personalized Livelihood Pathways**with each service user, supporting them with **targeted grants, upskilling guidance**, and **long-term mentoring.**

We also partner across the ecosystem to co-develop a **Pathway Repository**or other ecosystem solutions and enable resource sharing across community agencies — ensuring that both direct and indirect work contribute to more inclusive, sustained income enhancement for low-income families.

As a **Livelihood Specialist**, you will work closely with service users who are motivated but face barriers to employment or income growth. You will:

- Chart tailored pathways to employment or upskilling;
- Provide direct coaching and long-term journeying;
- Administer grants and link members to relevant employment/upskilling resources;
- Strengthen sector partnerships through referrals, feedback loops, and co-learning;
- Support broader programme innovation and impact tracking.

You will be a **guide, connector**, and **advocate**— ensuring that each member has a realistic and empowering pathway toward income enhancement, while contributing to system-level change.

**Key Responsibilities**

**1. Livelihood Pathway Development & Journeying**
- Conduct holistic assessments of each service user's employment goals, any existing barriers, and personal circumstances.
- Co-develop a personalized Livelihood Pathway outlining realistic steps towards upskilling and employment search, with the goal of sustained employment and/or income enhancement.
- Provide journeying support through consistent check-ins.
- Guide members in navigating Singapore’s employment and training ecosystem (e.g., PWM sectors, SkillsFuture, WSQ).

**2. Employment & Upskilling Enablement**
- Prepare and present grant proposals to seek Livelihood Grant support for service users in their upskilling journey (e.g. course fees, training allowance).
- Administer and manage the disbursement process of the Livelihood Grant.
- Provide job readiness support (e.g. resume reviews, interview preparation).
- Refer and connect members to external employment-support programmes (e.g. social enterprises, SSAs, WSG, e2i).

**3. Partnership Development & Sector Collaboration**
- Develop effective partnerships to map relevant resources, facilitate referrals, and co-create effective livelihood pathways.
- Foster sector collaboration through sharing insights, aligning practices, and promoting collaborative support models, including the development of a Resource Directory to further upskilling and employment-related support rendered to service users.
- Contribute to feedback loops based on insights from service users and partners to inform sector-wide learning.

**4. Programme Development and Innovation**
- Identify service delivery gaps and propose enhancements to tools, frameworks, or processes; and work with the Programme Executive/Manager to continuously improve the programme.

**5. Advocacy & Systems Navigation**
- Advocate with and on behalf of members to employers, training providers, and/or agencies when needed.
- Stay current on public policy, PWM trends, and employment sector shifts to guide members more effectively.

**6. Data, Impact Tracking & Documentation**
- Maintain accurate, up-to-date records of assessments, interventions, and outcomes in alignment with relevant reporting requirements to programme funders.
- Conduct the necessary impact measurement activities (e.g. income tracking, employment sustainability reviews).
- Support knowledge building through structured reflections and post-journey reviews.
- Document service users’ stories and relevant case studies

**What You Bring**
- A **passion for enabling low-income families**to improve their employment outcomes and a strong commitment to journeying with them over the long term.
- 2 years’ experience in social services or community-based roles preferred. (Fresh graduates and Diploma holders with right mindset and heart are also welcome.)
- Experience in employment support, career counselling, upskilling/training programmes, or relevant experience will be preferred.
- Ability to think **strategically and empathetically**, balancing member needs with systemic realities.
- Strong communication skills to engage people from diverse walks of life.
- A reflexive, adaptive working style — able to respond to evolving ground realities.
- Willingness to work **1-2 weekday evenings per week**to support members at their availability.

**Why This Role Matters**

By journeying with our service users, you are not just helping someone find a job. You are:

- Building their **confidence and clarity**in navigating complex systems,
- Supporting their **access to income growth,**and
- Contributing to a **broader ecosystem shift**in how we support employment in the social sector.