Head of Liquid Alternatives

**What is this position about?**

Manage the Liquid Alternatives (HFS) Fund Accounting and Investor Services teams in Singapore to support the Fund Administration business for Asian clients of the BNPP Singapore Branch.

Manage the teams responsible for the overall production of the Net Asset Valuations (“NAVs”) and other deliverables for all types of clients, in adherence to the client service level documents. NAVs for clients may be produced daily, weekly, monthly, quarterly or annually according to clients’ requirements.

Implement and maintain an optimized local business delivery model, based the Liquid Alternatives global target operating model. Run the local operations efficiently in terms of quality, cost and risk. Ensuring adequate resource level and mínimal operational risk.

Responsible for ensuring client satisfaction, high quality service delivery in a controlled environment, strict compliance with BNP Paribas’ internal guidelines as well as external regulatory environment,

Support the analysis of new business needs by providing expert analysis, testing and implementation of new functionality and reporting needs.

**What would be your typical day at BNPP Paribas look like?**

Primary Role Responsibilities

**1)**Strategy, team productivity and improvement**

a) Supervise the Singapore Liquid Alternatives Fund Administration team members

b) Plan the resource allocation, staff scheduling to ensure adequate resource level in line with defined and agreed budget. Ensure optimization of human resources in day-to-day operational tasks and deliveries.

c) Ensure all operational processes comply with global BNPP procedures, global Liquid Alternatives processes, applicable laws and regulations and are kept accurate and up to date.

d) Develop & implement strategy for the teams in terms of cost, efficiency & risk. Once developed, monitor progress in delivering the strategy.

e) Ensure good level of communication with the Head of Client Delivery as well as with relevant regional and global stakeholders. Draw management attention to problems where appropriate.

f) Leverage on existing governance bodies to give visibility on BAU business, projects and operational incidents. Report and escalate any major incidents including breach or error occurrences to Management and Compliance/Risk.

g) Work closely with change management teams to drive local, regional and global projects, ensuring processes are efficient and robust. Participate in transition planning and testing to ensure new processes or system functionalities can meet client’s needs and requirements.

h) Identify and implement local engineering and re-engineering initiatives in co-ordination with the change management teams with a view to enhancing or automating operational processes.

**2)**Relationship with Clients / Service Delivery**

a) Ensure clients’ expectations and client satisfaction are achieved. Contribute to scheduled meetings with clients to review and improve on Key Performance Indicators (KPI) and other deliverables per the service level documents in place.

b) Act as a point of escalation for clients in case of service delivery issues and work pro-actively to resolve queries in case of perceived issues.

**3)**Relationship with Client Development, Client Line and functions**

a) Participate as a stakeholder in regular operational meetings to review any new client on boarding, transition activities or any other activities impacting operations e.g. regulatory or market changes.

b) Provide support to Client Development by providing technical expertise, participate in any due diligence process or requests for proposals, as required.

**4)**Relationship with Regional and Global teams**

a) Ensure all outsourcing/insourcing arrangements with other locations are properly governed. Provide oversight of all outsourced operations to ensure excellence in service quality in the provision of services in line with global procedures.

b) Participate in regional and global committees as required. Be an active representative, efficiently representing the needs and specificities of APAC clients.

**5)**People Management**

a) Review and set job description and objectives for the teams and conduct regular reviews and performance appraisals, as per BNPP Group policies.

b) Adhere to the Code of Conduct and act accordingly internally & when facing clients and providers.

c) Demonstrate the full range of BNPP Managerial behaviors.

d) Work with the Head of Client Delivery Singapore to promote New Ways of Working.

e) Support the management of leadership initiatives, driving proactiveness, training and development opportunities for the team.

f) Work with the team managers to develop mobility opportunities across the client delivery teams and develop succession plan for each team.

**6)**Risk and Compliance**

a) Minimize operational risk across products and services. Operational risk to be followed in a permanent manner (KPI/BAU follow up) in order to act