Reservation Officer

10 hours ago

Changi Airport, Singapore Jet Quay Pte Ltd Full time

KEY RESPONSIBILITIES:

- To effectively and efficiently answer telephone calls and related functions
- Providing customer services by handling queries related to reservations
- Interface between operational staffs, suppliers, business partners and customers
- Maintain regular contact / rapport in understanding and anticipating customers
- File all relevant documents and booking faxes into the appropriate files
- Handle clients’ complaints promptly according to established procedures
- Perform other operation services coordination or other duties as assigned by immediate supervisor or General Manager

IDEAL ATTRIBUTES:

- Positive work attitude & team player
- Well groomed with good discipline
- Passion in customer service & interpersonal skills are a must
- Fluent in English & Mandarin (proficiency in other foreign languages will be advantage)
- Able to work rotating day shifts (8am to 5pm & 1pm to 10pm), weekends & public holidays
- Preferably have working experience in the Airport and / or Hospitality industry
- Singaporean only

**Salary**: $1,600.00 - $2,000.00 per month

Work Location: One location

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