Regional Operations

7 days ago


Singapore Shopee Full time

DepartmentOperations- LevelInternship- LocationSingaporeThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.
- Analyse and monitor operational key performance indicators across the region (including logistics, payment, customer satisfaction, listing, etc.)
- Conduct root cause analysis when operational performance fluctuates
- Give feedback to local operations teams about their operational performance, analysis of the most common issues and development of next steps to solve them
- Understand the current systems’ capabilities and limitations, and develop continuous improvement for systems and processes
- Provide feedback to and work with other departments to improve overall operations efficiency
- Streamline and standardise operations team's Standard Operating Procedures (SOP)

**Requirements**:

- Currently pursuing a degree in Business, Engineering, Supply Chain management or relevant disciplines
- Excellent communication skills (written and verbal)
- Self-motivated & has the passion to work in a fast-paced and dynamic environment
- Demonstrated ability to learn fast, handle multiple tasks and meet deadlines
- Project management skills
- Experienced in Python & SQL
- Full-time interns preferred (3-6 months)
- Students who can commit part-time, mínimally 3 working days a week, are also welcome to apply
- Interns with outstanding performance may be invited for conversion opportunities at Shopee



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