Credit Control Officer

2 days ago

Geylang, Singapore PINNACLE CREDIT SERVICES PTE LTD Full time

**CREDIT CONTROL OFFICER**

**Responsibilities**:

- Handle inbound and outbound collection calls in a call center environment
- Communicate and explain breakdown of amount payable to customers in detail.
- Follow up on overdue accounts to ensure timely action is taken to achieve collection targets on behalf of clients from the Banks, Telcom Support Service Providers and Commercial Clients.
- Negotiate with customers on repayment amount and payment dates, where applicable.
- Provide clear and coherent explanation of loan contract terms, products and details to customers.
- Provide customer service and enhance overall collections efficiency and delinquency rates.
- Resolve customer issues and handle walk-in customers who wish to make payment.
- Achieve monthly cash-collection targets set at beginning of each Financial Year.
- Any other ad-hoc duties assigned.

**Requirements**:

- Posses at least 2 years of working experience in telemarketing (inbound and outbound calls), customer service or debt collection (in a call center environment)
- Highly independent, organized team player
- Entry level with right skill set
- Friendly and positive attitude
- Excellent communication skills
- Must be meticulous
- Able to speak proficiently in both English and Mandarin (to liaise with Mandarin speaking customers)

**Career Benefits**:

- Highly accessible place of work near MRT, with close proximity to the heart of the city
- Comprehensive on the job training will be provided.

**Job Types**: Full-time, Permanent

**Salary**: $1,800.00 - $4,000.00 per month

**Benefits**:

- Additional leave
- Food allowance
- Parental leave

Schedule:

- Day shift
- Early shift

Supplemental pay types:

- Commission pay
- Performance bonus

Work Location: In person

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