Assistant Outlet Manager

1. Sales & Business Results - Consult and is accountable for creating a positive work environment while working closely with the Direct Supervisor and Outlet Team to create and accomplish business, in terms of QSC, Sales, People and Profits objectives. - Adhere to Han’s standards and service levels to increase sales and minimize costs, including food, beverage, supplies, utility and labor costs. - Utilise all informational resources available including P&L and Customer Feedbacks information and etc, to identify opportunities and threats and develop business plan to optimise organisation potential. - Develop recruitment and training plan with supervisor to ensure stores are appropriately staffed with productive staff. - Support and assist immediate superior towards achieving store and area results. - Ensure service staffs perform suggestive selling at all times to increase sales, average check and meet promotion target. - Ensure proper execution of market wide promotions. - Monitor and analyse outlet’s business results. Initiate and periodically develop business plan to improve stores’ results with supervisor. - Support, coach and coordinate implementation and execution of new products and business/ training processes consistently within the store. - Follow up and lead the team to meet outlet’s Monthly Sales and New Product Promotion Targets. - Collate customers’ feedbacks and suggest ideas or recommend actions. - Suggest Local Store Marketing activities for the outlet, monitor and evaluate the results and effectiveness. - Engage in effective resource deployment to optimise resources for assigned outlets. - Assist Area Manager to achieve business results and optimizing the resources which include people deployment, stocks, coaching or training, etc.2. Safety & QSC - Support, coach and consult team to produce consistently high levels of QSC, safety and sanitisation standards and guidelines. - Comply with company’s guidelines and empowerment to recover customers. - Manage customer complaints of the assigned stores professionally and timely. - Submit Incident Report inclusive of actions taken for customers’ feedbacks and stores’ incidents timely according to company guidelines. - Ensure storage and usage of food products/ingredients based on First-In-First-Out and First-Expire-First-Out guidelines. - Ensure that proper security procedures are in place to safeguard staff, customers and company assets. - Ensure safe environment to reduce the risk of injury and accidents. Complete incident reports promptly in the event a customer or employee is injured. - Conduct Outlet’s Cash Audit, Food Safety and QSC Audit. Develop action plan where necessary. - Uphold Han’s and outlets’ image and cleanliness in ensuring store structures, equipment and fixtures are in good condition, clean and housekeeping duties are performed routinely.3. People Management - Display and reinforce teamwork and people skills to gain commitment from outlet team to deliver Excellent Food Safety and QSC standards. - Plan, recruit and interview based on stores needs and ensure staffing objectives are met. - Manage shift arrangements including provide daily operational decision, positioning, scheduling and planning of staff. - Train and develop staff to ensure that assigned store is adequately staffed in order to maximise sales potential, operational efficiency and reduce staff turnover. - Equip, enforce, educate and consult with all staff on appropriate HR policies, labour laws, security and safety procedures. - Conduct performance appraisals and provide valuable input based on defined goals and objectives for each direct manager and staff. - Ensures that individual development plans for service & kitchen team to Outlet Leader (all managers and staff) are implemented as per guidelines or/ and plans. - Conduct orientation including safety briefing, and oversee the training of new direct employees. - Consult with supervisor on building staff commitment and assist with plan to increase employee’s loyalty, satisfaction and pride.4. Administrative and others - Ensure stores perform shift control and all tasks consistently in accordance to standards. - Responsible for daily sales deposit stocks ordering, month-end inventory and petty cash reimbursement in place. - Review stores’ sales projection and complete Weekly Store Schedules to maximise the use of labour and achieve sales. - Review and approve stores’ working hours. - Co-develop, execute and follow up stores’ action plans in terms of People, Food, Safety, QSC, Sales and profit with supervisor. - Perform at least one opening and one closing shift weekly at each of the assigned stores. - Perform any other duties and responsibilities as assigned by the Direct Supervisor.Requirements - Diploma in Food & Beverage Services Management or equivalent. - Minimum 2 years of outlet managerial experience. - Preferably working experience in the Front & Back of House Operations.

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