Customer Quality Assurance Engineer

2 weeks ago

Anson Road, Singapore Flintex Consulting Pte Ltd Full time

**Objectives of the position**:
This role is for the Customer Quality Support for Company’s product distribution where Customer’s feedback & Product Quality requirements / issues are handled. The person will be responsible to handle Customers requirements such as complaints, test data & other technical information as requested. Customer complaints handling will also include the necessary communication with all the stake holders (Customer, Supplier, CS, PP, SVM, LOG). Knowledge in cable testing and specification requirements will be required to understand Customer complaints (technical & logistics).

**Key Responsibilities**:
1. Manage Customer complaint processes such as acknowledgement of the complaint, updating into SAP, keeping track of the complaint, closure of the complaint & summarizing for monthly reporting. Proper handling of customers’ needs by providing accurate and timely information on enquiries related to cable standards, test reports and handling of customer complaints.

2. Track supplier quality by means of in-coming inspection when required or arise from Customer complaints. Update results in SAP system and release inspected lots according to the usage decision defined. To generate supplier CAR and track for corrective action by liaising with the supplier.

3. Familiar with and comply to international cable testing standards and procedures. Contribute to achieving company & department KPIs through due diligence, duty of care & personal accountability for Quality assurance in all tasks.

4. Liaising with relevant departments to effectively close the Customer complaints

5. Maintain records in SAP

6. Operate Laboratory test equipment when required

7. Assist Customer’s Technical enquiries e.g Product Test Report, RoHS, REACH, CE

8. Supplier claim processes and 8D report.

9. Prepare and issue Customer Test Certificates & COC

10. Assist in other day to day activities related to QA department as assigned by Superior.

**Skills & Qualification**:

- Min. Diploma or Degree in Engineering (Electronics / Electrical) or equivalent
- Min. 2 years’ experience in electrical / electronic product testing and qualification.
- Knowledge in ISO 9001 : 2015 QMS standard.
- Must be able to operate lab equipment (calliper, visual scope, resistance checker, High voltage tester).
- Prior experience in SAP system is required for this role. Knowledge of cable product testing is an added advantage.
- Good written and communication skills
- Good customer handling skills and able to communicate to all levels in the organization
- Proficient in Microsoft Words and Excel
- Addresses present issues immediately and independently
- Possess self-confident and willing to share opinions and expertise in discussions
- Anticipate potential problems and takes action to avoid crisis
- Provide support to colleague in the Department and work as a team to achieve Department goals and targets

Customer Quality Assurance Engineer

  • Quality Assistant Engineer

    1 week ago

    Anson Road, Singapore Flintex Consulting Pte Ltd Full time

    **Objectives of the position**: This role is for the Customer Quality Support for Company’s product distribution where Customer’s feedback & Product Quality requirements / issues are handled. The person will be responsible to handle Customers requirements such as complaints, test data & other technical information as requested. Customer complaints...

  • Quality Engineer

    1 week ago

    Anson Road, Singapore Flintex Consulting Pte Ltd Full time

    **Job Summary** Responsible for management of Asia Quality System, Policies, Programs and Initiatives. Part of the Global Quality Team to maintain global quality system and drive global initiative. **Role and Responsibilities** **Quality Systems** 1. Supports overall maintenance of quality systems 2. Monitor and reports on the quality performance for...

  • Quality Supervisor

    2 weeks ago

    Anson Road, Singapore Flintex Consulting Pte Ltd Full time

    **Position Summary** To assist the department to manage the quality assurance function and achieve customer’s satisfaction. **Responsibilities** **Primary Responsibilities** - Ensure all processes and procedures comply to Customer's Standards and GMP requirements. - Lead and Drive Quality Awareness for team in WH/PA with plans. - Lead and Drive for...

  • Quality Supervisor

    2 weeks ago

    Anson Road, Singapore Flintex Consulting Pte Ltd Full time

    **Position Summary** To assist the department to manage the quality assurance function and achieve customer’s satisfaction. **Responsibilities** **Primary Responsibilities** - Ensure all processes and procedures comply to Customers Standards and GMP requirements. - Lead and Drive Quality Awareness for team in WH/PA with plans. - Lead and Drive for...

  • Assistant Quality Manager

    1 week ago

    Anson Road, Singapore Flintex Consulting Pte Ltd Full time

    **Position Summary** To assist the department to manage the quality assurance function and achieve customer’s satisfaction. **Responsibilities** **Primary Responsibilities** - Ensure all processes and procedures comply to Customer's Standards and GMP requirements. - Lead and Drive Quality Awareness for team in WH/PA with plans. - Lead and Drive for...

  • Service Desk Quality Assurance

    2 weeks ago

    Bedok South Road, Singapore U3 InfoTech Pte Ltd Full time $51,000 - $51,600 per year

    Employment Type: Full-Time, contractLocation: AMK/BEDOK SingaporeOperation Hours: Staggered 8.5-hour shift between 7:30 AM – 7:30 PM (SGT)Weekend Duty: As per rosterQualification: Diploma in any IT FieldExperience: At least 3 years experienceSalary: Up to $4,300 per monthWe are seeking an experienced Service Desk Quality Assurance (QA) Manager to oversee...

  • Process Engineer

    1 week ago

    Anson Road, Singapore Wei!Creative Full time

    Assure quality and consistence of production batches - Oversee production processes to ensure desired product characteristics are achieved - Optimize product chemistry to meet our customer requirements - Create cost savings through production process optimization and operational improvement ideas. Develop innovative solutions to all aspects of production -...

  • Customer Technical Development Engineer

    2 weeks ago

    Anson Road, Singapore Flintex Consulting Pte Ltd Full time

    **Position overview** The Customer Technical Development (CTD) function is designed to provide strong technical expertise and value to our customers by leveraging the entire product portfolio, resources, and know-how of the GBU. We are looking for creative, curious self-starters and leaders interested in non-routine challenges to join the Technical...

  • Customer Technical Development Engineer

    2 weeks ago

    Anson Road, Singapore Flintex Consulting Pte Ltd Full time

    **Position overview** The Customer Technical Development (CTD) function is designed to provide strong technical expertise and value to our customers by leveraging the entire product portfolio, resources, and know-how of the GBU. We are looking for creative, curious self-starters and leaders interested in non-routine challenges to join the Technical...

  • Senior Security Project Engineer

    2 weeks ago

    Anson Road, Singapore Flintex Consulting Pte Ltd Full time

    **Description of the position: Senior Security Project Engineer A Senior Security Project Engineer with extensive expertise is needed to join our team. You will be a vital part of design, implementation, and management of security solutions a Senior Security Project Engineer. You will take the lead in organizing and carrying out security projects and...