Head of Operations, Apac

Title:
Head of Operations, APAC

Company:
Everest Reinsurance Company (Singapore)

Job Category:
Underwriting

**Job Description**:
It’s an exciting time for Everest Insurance As we continue on our journey, we see significant opportunity ahead of us to expand our reach, build diversity, and enhance our capabilities in critical markets.

Everest is a leading global reinsurance and insurance provider, operating for nearly 50 years through subsidiaries in the Bermuda, Canada, Europe, Singapore, US, and other territories. Our strengths include extensive product and distribution capabilities, a strong balance sheet, and an innovative culture. Throughout our history, Everest has maintained its discipline and focuses on creating long-term value through underwriting excellence and strong risk and capital management. But the most critical asset in this organization is our people.

Everest is a growth company with $13 Billion of Gross Written Premium offering Property, Casualty and specialty products among others, through its various operating subsidiaries located in key markets around the world. Everest has been a global leader in reinsurance with a broad footprint, deep client relationships, underwriting excellence, responsive service and customized solutions. Our insurance arm draws upon impressive global resources and financial strength to tailor each policy to meet the individual needs of our customers.

Our financial strength is evident in Financial Agency Ratings of: A+
_A. M. Best_, A+ S
_&P Global_ and A1
_Moody’s Investor Service_. We are a market leader for our broad diversified income streams, strong underlying underwriting performance with reduced volatility and strong cash flow. We take pride in being known in the industry as nimble, entrepreneurial and responsive.

Role Purpose:
Working to expand our franchise in APAC. The primary purpose of this role is to support the development and execution of the underwriting strategy through operational solutions and services to the underwriting & claims community across Everest Insurance in its delivery.

Core Responsibilities:

- Work with senior management and key business stakeholders to achieve operational efficiencies within the business unit by the progressive implementation of common systems, working practices, service levels and procedures. Implement process change resulting from regulatory change, market reform or adoption of best practice
- Promote the continuous improvement of productivity, service quality, data quality and customer satisfaction
- Process change resulting from regulatory change, market reform or adoption of best practice
- Business systems support and training
- Maintain internal & external business relationships including management of 3rd party service providers
- Ensure underwriting support services are delivered to the agreed quality and defined service levels
- Oversee the day-to-day operational management of all 3rd party BPO partners/providers to ensure adequate delivery of services in line with defined service level agreements and Everest “best practice”
- Oversee the day-to-day operational management of the business unit to ensure adequate control of underwriting, premium, claim and reinsurance processes. Monitor that the business unit’s systems and procedures are consistent with Everest “best practice”
- Ensure that the monthly, quarterly, and year-end business timetable is adhered to for the business unit, ensuring effective communication with other departments and that all internal and external reporting deadlines are attained
- Produce operational reports and metrics, management information and other statistical data and analysis as required by the CUO and business unit underwriters in managing the business unit, reporting to committees, and for brokers, clients and insurer presentations as may be required
- Produce exception reports and act on them in a timely manner to ensure accurate risk details are maintained on Everest Underwriting System(s) including premium estimates, exposures, reinsurance cessions and regulatory/business coding
- Work with the CUO to achieve operational efficiencies within the business unit by the progressive implementation of common systems, working practices, service levels and procedures. Implement process change resulting from regulatory change, market reform or adoption of best practice
- Act as a coach for all systems training and the 1st line of support for all systems issues to enable underwriters to effectively use the systems, tools, and resources at their disposal
- Act as a focal point for the business unit on systems projects by coordinating the business and technical input into requirements specifications, test plans & procedural documentation
- Coordinate administration support to underwriters to include organizing client meetings and other ad hoc duties as required
- Creation and maintenance of documented procedures
- Responsible for Shared Services with oversig