Process Excellence Manager

1 week ago


Remote, Singapore Binance Full time

**About the role**:
**Responsibilities**:

- Analyze current customer support processes to identify areas for improvement and optimization.
- Develop and implement innovative strategies to enhance the efficiency and effectiveness of customer support operations.
- Collaborate with cross-functional teams to design and execute process improvement initiatives (Eg :product team).
- Monitor and evaluate the impact of implemented changes, ensuring they meet desired outcomes and contribute to overall customer satisfaction.
- Utilize data-driven insights to make informed decisions and drive continuous improvement efforts.
- Provide training and support to customer support teams on new processes and best practices.
- Stay updated with industry trends and best practices to ensure the company remains at the forefront of customer support excellence.

**Requirements**:

- Bachelor’s degree in Business Administration, Project/ Operations Management, or a related field.
- 3-5 years proven experience in process improvement, preferably within a customer support or service environment.
- Strong analytical skills with the ability to interpret complex data and make data-driven decisions.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams.
- Proficiency in process improvement methodologies such as Lean, Six Sigma, or similar.
- Ability to manage multiple projects simultaneously and meet deadlines in a fast-paced environment.
- Passion for cryptocurrency and blockchain technology is a plus.



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