
Assistant Manager, Customer Care
6 days ago
Remuneration: Basic + Transport Allowance + HP Allowance
Eligible for June bonus & December bonus
Work Location: 10 Raeburn Park, #02-01, Singapore 088702
( _Nearest Carpark: 108 Spottiswoode Carpark (HDB) _)
Working Hours: Monday to Friday: 08:30 AM - 05:30 PM
Saturdays (Alternate): 08:30 AM - 12:30 PM
Sundays: Rest
Flexi Dollars: $1,000
Annual Leave: 18 days
- Manage daily operational activities.
- Manage cost recovery.
- Manage customer feedback/complaints and service recovery.
- Manage all matters relating to vehicle maintenance, repairs, breakdown, accidents and claim settlement.
- Manager operation and maintenance of GBCR vehicle fleet.
- Manage LTA compliance and reporting.
- Manage new rental and projects.
- Develops and implements preventative maintenance programs.
- Manage repair and maintenance budgets.
- Vendor management and relationship.
- Resolve escalated issues arising from operations and requiring coordination with other departments.
- Fleet planning, utilisation and vehicle movement.
- Manage staff welfare, discipline, work performance and HR matters.
- To take lead of all matters within the department and company.
- Perform ad hoc duties as assigned by supervisors.
**Requirements**:
- More than 1 year **Class 3 driving license**:
- Proficient in MS Office
- LTA Compliance and Accident claims knowledge
- Independent, resourceful and possess a high level of personal drive and commitment in work, responsible, positive with a can-do attitude
- Able to lead, team-player and able to work well under pressure (able to handle staff and customer issues calmly and professionally)
- Min GCE O Level/ Diploma
- At least **2 years of relevant experience**:
- Must be contactable by means of handphone at any time including weekend and PH
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