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Outreach and Partnerships Manager, Trust
2 weeks ago
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.
Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
We are looking for an Outreach & Partnerships Manager to ensure that our policy development, community guidelines, and policy enforcement are informed by external experts and advisors with a deep understanding of issue areas that are prevalent on the platform.
As an Outreach & Partnerships Manager, you are a primary contact between Global Trust & Safety and external stakeholders to gather feedback and test ideas that will enhance our policies and products. In this role, you will work closely with the entire T&S Product Policy and Product & Process teams, as well as cross-functional partners in Public Policy, Communications, Legal, and Operations to ensure that TikTok cultivates policies that promote creativity and joy while keeping our community safe.
You have an insatiable appetite for protecting users and significant experience facilitating productive dialogue with internal teams and the communities they seek to serve. You will serve as an external ambassador for TikTok and will be proficient in constituent outreach, building partnerships, and creating forums to inform policies, processes, and internal training.
What will I be doing?
- You will research, identify, and collaborate with external regional experts (e.g. academia, civil sector players, Key Opinion Leaders, etc.) and leverage their expertise and resources to develop corresponding safety programs to improve the Trust & Safety approach to key issue areas
- You'll coordinate with global team counterparts and help assess, coordinate and manage global projects in your region, and help to define new operational strategies for the implementation of external feedback
- You'll lead the planning and execution of fact-checking program phases: research, identify, onboard, and train external partners; and support onboarding programs for fact-checking agencies and other third-parties
- You'll act as a representative and spokesperson on TikTok’s Trust & Safety policies, procedures, product features, and internal workflows on specific issues
- You'll build and develop relationships with all OPM colleagues and key XFN partners to develop safety narratives with a particular focus on South East Asian markets (Thailand, Myanmar, Laos & Cambodia) that are engaging, informative and motivational - You'll travel frequently to manage stakeholders and projects
**Qualifications**:
What should I bring with me?
- You have 5+ years of experience in business, partnerships, product marketing, policy programming, operations, support management, or project management
- You have a strong network of civil society organisations and deep knowledge of the region
- You have experience working independently and with global cross-function teams such as policy, legal, operations, and product
- You have the ability to drive projects cross-functionally, run consensus-based stakeholder management, and build positive relationships with both internal and external partners
- You are an excellent communicator in written and verbal form across technical and non-technical audiences
- You have experience planning and leading strategic initiatives and events
- Nimble business mind with a focus on developing creative solutions - Entrepreneurial spirit, self-driven, and high EQ
- You have fluent English and preferably a relevant secondary South East Asian language, such as Thai as you will be covering the South East Asia markets
Preferred qualifications
- Knowledge of mainstream video-sharing products and experience informing policy and/or programme design relating to some of the issues Trust & Safety works on
- Experience working for an advocacy organization or in a partnerships function
- Experience working at high-growth tech startups
- Experience in internal learning and development
Trust & Safety is committed to the wellbeing of all our employees. Our promise is to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship
