Operations & Student Service Manager
1 week ago
Nanyang Institute of Management is an EduTrust certified Private Education Institution offering a variety of courses. We invite qualified and experienced individuals for the following position:
**Responsibilities**
Student Management
- Ensure the smooth running of the day-to-day operations of the institute and manage a team of Student Services Executives to provide high quality pastoral care and counselling to all students.
- Proactive management of student relations and activities to ensure excellent delivery of services to students that are efficient and student-focus to achieve high satisfaction rate and develop strong sense of belonging of students to NIM thereby minimizing the premature termination of studies such as drop outs, withdrawals, and deferments.
- Enforce School policies and oversee the implementation of quality student processes including student orientation, class scheduling, attendance management, student payment, course survey, student progress and assessment, student discipline, and parent liaison.
- Work with colleagues across the institute to enforce the implementation of institution and departmental policies and compliance with relevant regulatory authorities.
- Organize monthly school related activities for students to enhance the sense of belonging of students, and increase the referrals of family members and friends of existing students to study with NIM
Quality Assurance Management
- Produce appropriate reports to provide critical insights on school operational status and student population (including student dropouts, feedback and student satisfaction matters)
- Provide independent Quality Audit on Academic and Student Recruitment & Admissions quality for students and provide insights/recommendations to improve the overall quality of service delivery to students by the Academic and Student Recruitment & Admissions
Operation & Facilities Management
- Manage the physical and technological infrastructure maintenance.
- Source and liaise with relevant contractor/interior designer for institute premises Improvement works, including estate management/landscaping and other building maintenance and equipment repair work.
- Diagnoses problems and makes appropriate recommendation/coordinates repairs and outside contractors.
- Oversee and reviewing safety procedures and measures
**Job Requirements**
- Recognised Degree with at least 3 years relevant working experience in private educational institutions
- Good track record in service industry, passionate about customer service and achieving excellence in customer satisfaction
- Able to manage and lead team of executives to achieve set targets
- Experience in estate management, safety and emergency planning
- Meticulous and able to work under pressure and stick to time constraints
- Good interpersonal and communication skills, both verbal and written
- Negotiation skills and ability to develop strong working relationships
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