Project Manager, Project Leadership

**Project Manager, Project Leadership**:
**Date**:14 Feb 2025

**Location**: Singapore, Singapore

**Company**:Singtel Group

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

Project Manager is responsible for the managing and implementing of engineering projects with quality, within scope and to ensure deliverables are on time and conform to processes and standards meeting customer’s requirements. The incumbent is also responsible for projects resource scheduling, tracking, risk management and quality assurance.

What will you do?
**Project & Service Management**
- Lead, deliver and maintain projects within time, scope and cost
- Ensure project delivery quality and safety regulations.
- Plan & establish project schedules, quality plans, budgets, and communication and risk management plans
- Manage issues arising out of scope definition and disputes that impacted scope, schedule and cost
- Monitor and report service status of system; escalate of incident, exceptions and provide timely status update to the relevant parties.
- Manage project financials, ensuring project cost/ revenue forecast is done accurately
- Oversee the implementation of the project with regard to schedules, budget, manpower and quality

**Resolve project overrun issues**
- Track project progress and report to Senior Management and Customer
- Manage resources in terms of mobilising resources during different periods of time from team to team to maximise productivity or minimise wastage
- Lead the project and service team on smooth project transition to operation in accordance to customer requirement and processes.
- Manage project operation and ensure service level is maintained to the customers’ expectation without financial penalty and security incident due to negligent or lack of awareness
- Prepare and develop project documentation, standard operating procedures (SOPs) and work instructions (WIs) for both turn-key and maintenance projects.

**Customer/Vendor/ Stakeholder Management**
- Manage contracts and subcontractors
- Effectively engaged stakeholders in project decisions and execution
- Build long-term customer relationships by anticipating and exceeding customer’s expectation
- Negotiate with customers on change control mechanism to meet schedules and prioritize changes based on business needs
- Strong customer-service orientation

**Team Management**
- Work cohesively, lead, guide, manage and motivate the projects’ team members in delivering quality project works, eliminating project exceptions and delighting the customers
- Plan for optimal use of resources across teams comprising of Project and Technical competencies
- Manage performance review of team and maintain open communication with team for feedback on continuous improvement
- Ensure high individual and staff billability
- 3-5 years of project management experience
- Preferably Minimum 3 years’ experience in implementation, maintenance & facility management of wide range of electronics & info-comm systems that encompass Communications, Navigational, Radar Surveillance competencies.
- Knowledge of relevant cybersecurity regulations, standards, and compliance requirements applicable to mission-critical systems, ensuring adherence to legal and industry standards.
- Excellent communication skills to convey cybersecurity requirements clearly, manage expectations, and provide regular project updates to stakeholders, emphasizing the importance of cybersecurity in the delivery of the mission-critical system.
- Self-motivated with a positive “can-do” attitude, creative with excellent presentation, communication, negotiation and interpersonal skills including strong persuasive techniques
- Able to lead, develop and maintain respectful and trusting relationship
- Able to travel as and when required
- Proven track record in assuming overall responsibilities and managing large scale projects
- Experience in agile implementation as scrum master
- Preferably a Degree in Engineering, Computer Science or equivalent

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.