Sr. Site Reliability Engineer

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement.

**Join Visa: A Network Working for Everyone.**

**Job Description**:
The Sr. Site Reliability Engineer will facilitate problem situations with the appropriate management, support groups and service partners as required and is responsible for tracking progress and final resolution implementation.

**Responsibilities**
- Monitoring and operation of the Visa VIP Authorization system in a multi-datacenter and
multi-processing environment. They are responsible for second level problem
failures.
- Works closely with service partners such as VIP Operations, Batch Processing support, Global Network Operations, Clearing and Settlement Coverage, Visa Operations Command Center, and other Global Support teams to ensure all VIP related services are operational and not causing client impact.
- Works closely with Account Management, Application Support and the Regions when dealing with Member/Application issues.
- Must be able to react to situations requiring VIP services to be switched to backup
services.
- Coordinates all TPF/VIP implementations.
- Serve as mentor and knowledge transfer for VIP Operations, VIP Sr. Programmers, and peers.
- Advanced knowledge of software deployment tools, TPF Loader Process
- Applies their skills to develop system tools and/or team tools.
- 24x7x365 Coverage, including ability to work nightshifts as required.
- The position is 12 hours day shift
- Handle all calls coming into the Coverage ACD system.
- Ensures processes and procedures are followed and are documented.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

**Qualifications**:
Basic Qualifications
- 2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)

Preferred Qualifications
- 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
- At Visa, we are passionate to offer our employees compelling career growth opportunities. As such, even if you do not have experience of this function there could be skills or experiences, which would transfer well.

For this role, the key skills required are
- Hands-On experience with supporting Real Time Critical Applications based on either:

- IBM TPF or equivalent Real Time Operating Systems
- Strong troubleshooting and Incident management skills and coming up with plan of actions.
- Ability to breakdown a problem into manageable pieces
- Demonstrated critical thinking skills.
- Utility scripting skills using Python or equivalent.
- Experience with ISO 8583 or equivalent messaging protocol
- Experience with Open source based distributed systems also desirable. (Linux, Kafka, Kubernetes)

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.