Sr Analyst, Gfo, Collections

6 days ago

Singapore Dow Jones Full time

**Primary Location: Singapore**

**Additional locations: Hong Kong, China**

**This role will report to Collections Supervisor in APAC Region**

**(Immediate availability is preferred)**

**Responsibilities**:

- Act in compliance with company goals, policies, and procedures as they pertain to collection activity, our collections strategy and specified Accounts Receivable goals and objectives
- Communicate with the Sales Department on past due accounts at specified intervals. Inform sales representatives and management of changes in account status in a timely manner
- Meet defined department and individual goals along with assigned month end reporting deadlines and activity metrics
- Establish and maintain effective and cooperative working relationships within the department and company (ex. Disputes, AR). Communicate with internal staff regarding customer payments and issues preventing a timely resolution.
- Manage customers by remaining polite, tactful, firm and professional and follow up frequently for payment commitments, Provide high quality customer service in a timely manner
- Maintain client confidentiality and deliver a consistent and professional level of service at all times
- Enter detailed notes and client information in the online collection tool
- Research and perform special projects and other activities as needed
- Escalate at-risk collection accounts to Management.

**Performance Expectations**:

- Degree holder in Business Administration, Finance, Accounting or related disciplines;
- 2 - 4 years of high volume APAC collections experience, keen on handling China & India debts & MNC background preferable
- Strong attention to detail, goal oriented, Good Communication skills
- Preferred history of demonstrated success in a fast paced, flexible environment with shifting demands and priorities.
- Maintain customer relations and customer service to all customers.
- Develop a positive working relationship with customers and our internal sales team.
- Fluent in English and Mandarin with good English and Chinese written skills.

**APAC Benefits**:

- Comprehensive Insurance & Retirement plans
- Paid Time Off and Leaves
- Education Benefits
- Family Care Benefits
- Career Growth Programs
- Access to Dow Jones Products
- Employee Referral Program
- Employee Well-being Support & Fitness Programs

Business Area: Dow Jones - Finance

Job Category: Finance

Union Status:
Non-Union role

Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.

This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.

Req ID: 44967

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