Datacenter Technician

phoenixNAP offers state-of-the-art data center solutions, including security-focused cloud services, dedicated servers, disaster recovery and backup services, as well as colocation and network solutions. phoenixNAP is a Premier Service Provider in the VMware Cloud Provider Program and a Platinum Veeam Cloud & Service Provider partner and operates out of 17 datacenters globally.

Working in a highly dynamic and fast paced environment, the Datacenter Technician will assist clients and support the NOC Engineering team based in the US, Netherlands, Serbia and Singapore.

As part of the team, you will have the opportunity to work with the latest in server hardware to perform installation, upgrade and troubleshooting of all server components.

**Location**:Singapore

**Working Hours**:40 hours from Tuesday to Friday from 9pm until 7am plus part of an on-call rotation on the weekends (1 in 3)

**Key Job Responsibilities**:

- Perform General Hardware/Cage duties such as server assembly and disassembly, server maintenance and repair, racking/un-racking of servers and devices, hard drive and memory installs, RAID set up and configuration, server console/reboot, cabling and cable management, PDU install/replace
- Perform basic software setup such as Control Panel installation (Plesk/cPanel/Webmin), Server OS installation (Windows/Linux/BSD), Kickstart/reinstall OS, Partition configurations, Basic network IP configurations.
- Perform basic Switch/Firewall setup i.e. Cisco ASA Appliances, Brocade and Arista Switches.
- Perform hardware troubleshooting.
- Triage and escalation to the appropriate level.
- Ticket management to ensure SLA’s are met.
- Coordinate all repairs with customer and NOC staff.
- Management and tracking of assets including shipping.
- Labeling all devices and cables are per company standard.
- Work closely with third party providers.

**Key Skills**:

- Must be eligible to live and work in Singapore.
- Fluent in written and spoken English.
- 2+ years’ experience in a similar role in a datacenter environment.
- Must have work experience with different types of cabling and experience managing fiber & copper in a data center environment.
- Extensive knowledge of computer hardware, mainly servers.
- Proficient in Linux and Windows operating systems.
- A strong working knowledge data center processes and design (power, cooling, redundancy).
- Ability to document complex problem resolution summaries and repetitive tasks.
- Ability to quickly identify specific issues and troubleshoot accordingly.
- Ability to prioritize workload and meet deadlines.