Desktop Engineer

5 days ago

Central Singapore PERSOLKELLY Full time

**Duration : 12 months contract**

**Salary : SGD 4000**

**Location : Central**

**Working Hours : 8.30 am to 6pm**

**Essential duties**
**for the position include, but are not limited to the following**:

- **Provide onsite support to Authorized Users with operational and technical support and to meet specified SLAs**
- **Resolve incidents and problems associated with EUC equipment**
- **Perform reactive troubleshooting to effectively identify potential incidents or problems, and attempt to eliminate them to occur in the future**
- **Support Authorized Users in connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments**
- **Provide repair and maintenance for mobile devices**
- **Install, upgrade and repair EUC equipment (desktops, laptops, monitors, and associated peripherals)**
- **Provide software break/fix services and replacement of non-warranty assets for end users**
- **Provide network printers and scanner network connectivity, including providing network support for device configuration, for IP addressing, and direct TCP/IP output**
- **Provide warranty and break/fix support for networked printers and scanners**
- **Configure and support end users on mobile computing platforms**
- **Provide VIP support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct attached printers, local printers, scanners, wireless networking, etc**
- **Create, change and remove printer configurations and queues based on requests and in accordance with SLAs**
- **Provide on-site hardware support for general troubleshooting and problems for end user computing technologies**
- **Provide regular, accurate, and timely feedback regarding customer requirements which shall include supervising assignments and maintaining timely communication with sales, operations, and branch office personnel.**
- **Utilize problem management database and systems to track and report on customer calls and requests.
**Experience**:

- **Requires 3+ years of related work experience**
- **Sound knowledge of imaging tools (SCCM, MDT)**
- **Sound knowledge of data backup and recovery tools**
- **Installing, upgrading, and migrating to Windows 7/10**
- **Deploying Windows 7/10 in large enterprises**
- **Configuring network connectivity**
- **Configuring access to resources**
- **Configuring mobile computing**
- **Monitoring and maintaining systems that run Windows 7/10**
- **Configuring backup and recovery options**

**Certifications**:

- **A+ Certification**

***:
**PERSOLKELLY Singapore Pte Ltd - RCB No. 200007268E - EA License No. 01C4394**
**R1871815 (Saravanan)

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