Customer Service Representative

5 days ago

Singapore ZELCOS COSMETICS PTE LTD Full time

Attend to customer inquiries and complaints in a timely and appropriate manner
- Process and execute customer orders accurately and without delay
- Diligently monitoring end-to-end customer orders, i.e. from taking order, to receiving payment, to product delivery and ensure excellent after-sales service
- Perform cold call by means of various digital communication to existing customers to take orders and/or to inform customers of latest products and promotions
- Liaise with outdoor Sales Executive and other relevant departments to resolve any customer complaints or feedback on our products and services
- Maintains up-to-date product information and customer related information in POS system (Xilnex)
- Updates customer business activity in CamCard system
- Prepare and present indoor sales reports and other customer related reports
- Collect and present information related to customer preference and behavior to assist marketing team with monthly marketing activities, promotions, and advertisements
- Any other duties as assigned by management

**Job Types**: Full-time, Permanent, Fresh graduate

**Salary**: $1,800.00 - $2,500.00 per month

**Benefits**:

- Additional leave
- Employee discount
- Health insurance

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Commission pay
- Overtime pay
- Performance bonus

**Education**:

- Local Polytechnic Diploma (preferred)

**Experience**:

- Customer service: 1 year (preferred)

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