Mt Transcend Defect Manager

**Job Function**:
Project/Program Management Group
**Job Sub Function**:
Project/Program Management
**Job Category**:
Professional
**All Job Posting Locations**:
Bangalore, Karnataka, India, Mumbai, Maharashtra, India, Shanghai, China, Singapore, Singapore, Tachikawa, Tokyo, Japan

**Company Description**:
Johnson & Johnson Services Inc. is recruiting for a **MedTech Supply Chain DBT Manager, Defect Manager.** This position can be based in any J&J MedTech APAC office or remotely.

Caring for the world, one person at a time, has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science - bringing innovative ideas, products, and services to advance the health and well-being of people. Employees of Johnson & Johnson work with partners in health care to touch the lives of over a billion people every day, throughout the world. Johnson & Johnson is the world's most comprehensive and broadly-based manufacturer of health care products, as well as a provider of related services, for our MedTech and innovative health products. Thriving on a diverse company culture, celebrating the uniqueness of our employees and committed to inclusion. Proud to be an equal opportunity employer.

The leader will be part of the MedTech Supply Chain Digital & Business Transformation (DBT) organization and will be responsible for management of the defects throughout the testing phases of the program. The Defect Manager will play a critical role in overseeing the identification, resolution, and management of defects throughout the lifecycle of transformation projects. This position will ensure that defects are systematically triaged, tracked, re-tested, documented, dispositioned, and resolved in alignment with project timelines and quality standards.

The defect leader will manage defect entrance and exit criteria for each testing phase, escalating risks appropriately and identifying mitigation plans in conjunction with project team members. The leader will coordinate the management of defects with business project leaders, compliance, and technology, and will be responsible for monitoring and reporting outcomes to leadership forums.

**Major Responsibilities**:

- ** Defect Compliance Adherence & Risk Management**:Act as the accountable leader implementing the defect management procedures and activities in adherence to DBT standards, broader J&J policies, and external regulations, collaborating with the DBT Business Process Governance & Compliance Lead to ensure compliance. Establish, implement, and maintain defect management compliance standards within testing protocol. Develop KPIs for defect health, publishing, and leading forums to address risks. Conduct regular defect testing audits to identify discrepancies. Provide training and guidance on compliance requirements and work closely with internal and external stakeholders to build remediation plans and support resolution. Work directly with partners throughout the J&J enterprise (SOX, TQ&C, SQA, ISRM) to maintain compliance. Set governance for the identification and escalation of risks during defect management in the testing phases.
- ** Reporting and Documentation**: Prepare detailed reports outlining defect statistics, trends, and recommendations for project retrospectives and stakeholder reviews. Document lessons learned from defect management processes and share insights with the team to enhance future projects.
- ** Prototyping & Scaling**:Work closely with the Technical Team and Global Testing Team Tools to embed automation effectively throughout DBT’s defect management tools and methodologies within the global testing & validation template.
- ** Great Place to Work**:Establish & maintain a globally inclusive, diverse, and equitable work environment for the MedTech DBT organization, inspiring, motivating, and empowering talent. Recruit, develop, and empower talent in support of maintaining the MedTech DBT organization’s position as a career destination of choice. Support the professional growth of direct reports by proactively helping them to identify development opportunities. Mentor and develop indirect team members and ensure the success of all cross-disciplinary teams supporting projects.

**Education**:

- Minimum of Bachelor’s degree required; Bachelor’s degree in Computer Science or Industrial engineering preferred, advanced degree or MBA is highly desirable.

**Experience and Skills**:

- Bachelor’s degree is required. An advanced degree, such as an MBA, is preferred.
- Minimum 3-5 years of experience on regional or global testing initiatives within
- Requires strong understanding of project methodologies, tools, and best practices.
- Excellent communication skills for effective collaboration with stakeholders and team members, backed by at least 3-5 years of experience.
- Demonstrated hands-on project management/delivery experience.
- Ability to effectively manage projects, timelines, and change management.
- Requires abili