Assistant Floor Manager

5 days ago

Singapore FONZ INTERNATIONAL PTE. LTD. Full time

**Location**:Orchard Road, Singapore

**About Us**:Suju Restaurant is a renowned Japanese dining establishment known for its authentic Japanese cuisine, exquisite presentation, and impeccable service. We are committed to providing an exceptional dining experience and taste the rich cultural heritage of Japan. We are currently seeking a dedicated and dynamic Assistant Floor Manager to join our team.

**Key Responsibilities:
**Leadership and Management**:

- Assist the Floor Manager in daily operations, including staff scheduling, training, and performance management.
- Ensure all staff adhere to restaurant policies, procedures, and standards of service.
- Applicant must be well-versed in POS system backend support.
- Applicant also need to be able to multi task both operations and administrative duties.

**Customer Service**:

- Oversee and enhance guest interactions to ensure satisfaction and loyalty.
- Handle customer complaints and resolve issues promptly and courteously.

**Operational Efficiency**:

- Monitor the dining room to ensure cleanliness, proper table turnover, and efficient service.
- Coordinate with the kitchen to maintain smooth service flow and address any discrepancies in orders.

**Training and Development**:

- Conduct regular training sessions for new and existing staff on service protocols, menu knowledge, and cultural nuances of Japanese dining.

**Inventory and Supplies**:

- Assist in managing inventory for front-of-house supplies, ensuring adequate stock without over-ordering.

**Financial Management**:

- Help in managing the cash drawer, processing payments, and ensuring accuracy in financial transactions and all other ad-hoc administrative duties.

**Special Events**:

- Assist in planning and executing special events, promotions, and private dining experiences.

**Requirements**:
**Experience**:

- Applicant must be well verse in Japanese operations culture. Minimum of 3-5yr experience.

**Skills**:

- Strong team management and communication skills.
- Proficiency in customer service and conflict resolution.
- Ability to work in a fast-paced environment with a high attention to detail.

**Qualifications**:

- A diploma or degree in hospitality management, business administration, or a related field is preferred.

**Personal Attributes**:

- Flexible availability, including evenings, weekends, and holidays.
- Adaptable, proactive, and able to maintain composure under pressure.

**What We Offer**:

- Competitive salary and benefits package.
- Opportunities for professional growth and development
- A dynamic work environment that values innovation and excellence.

We look forward to welcoming a new member to our team.

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