Assistant Manager

7 days ago


Singapore SHIMADZU (ASIA PACIFIC) PTE LTD Full time

**Responsibilities**
- Drives sustainable annual growth of service business.
- Supports field service engineers in resolving technical issues, workflow enhancement and career growth.
- Improves quality of service operations and delivery.
- Supervises service jobs, monitors service contract take-up rate, analyzes market trends and customer feedback to make strategic decisions.Enforces service team's faithful adherence to quality protocols, observance of local and international regulations.

Daily operations include:

- Builds positive team engagement to align with corporate objectives.
- Identifies and assigns team members for upskilling or other skill developments which are required in the jobs.
- Assists scheduling and job assignments to engineers, ensuring optimized deployment of resources according to each month's requirements.
- Highlights significant technical issues for the attention of the management.
- Motivates service team members to encourage customers to sign up for service contracts.Prepares and submits monthly reports for revenue, operations and technical matters to the management.

**Requirements**:

- At least a bachelor's degree in engineering / chemistry / science.
- At least 2 years of experience in leadership/manager roles with direct subordinates. Familiar with performance appraisal and evaluation for promotion.
- Good hands-on attitude with track record in positive customer feedback.
- Good at managing team dynamics and operational challenges, able to resolve issues without escalation.
- Good verbal and written communication skills in situational reporting in English.
- Able to perform data analysis using Excel Pivot / Power BI to make strategic decisions.
- Possesses a logical thinking approach to analyze technical issues, be proactive and diligent in resolving challenges.Embraces (KAIZEN) philosophy with a strong desire to always improve work processes and decisive in execution.



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