Electronic Service Manager

1 week ago

Singapore SRISHTI DIGILIFE PTE. LTD. Full time

Responsibility for managing a team of technical and administrative staff and providing each with feedback and counsel when needed to improve their efficiency and effectiveness.
- Conduct regular staff meetings to review weekly goals invoicing and service performance.
- Set and achieve goals, establish priorities, provide flexibility for customers, technicians, administration, invoicing, and problem resolution.
- Oversee and guide all activities of the Service team
- To be co - ordinate with sales teams for buyer’s service requirements.
- Follow up on maintenance contract and ensure work is carried out timely and on schedule.
- Monitors department issues and client complaints and Maintain customer relationships.
- Ensure customer/business, client, support, technical parties are represented in the definition and evolution of services.
- Ensure team follows best practices and maintain service level agreements.
- Ability to work outside of normal business hours as needed.
- Have to work abroad in Southeast Asia and the Indian subcontinent
- Diploma or degree preferred (electronic & electrical) or equivalent work experience
- Five (5) or more years of management experience.
- Skill sets include leadership, customer service, professional experience in managing resources, organization and planning, computer, and good interpersonal skills.
- Ability to maintain a positive attitude, perform under pressure, be highly motivated, adaptable, and dependable.

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