Technical Consultant
2 weeks ago
Job Description & Requirements
As a Technical Consultant, you will be supporting projects deploying Service Now based solutions for CloudGo clients globally.
As part of the broader project team, responsibilities will include liaising directly with clients to identify and document their requirements and the configuration and development of software to meet those requirements.
Key Responsibilities
- Work on assigned activity/task with other team members in the project and own a distinct aspect of the project
- Take charge of finding information sources, gathering, and interpreting problem statements, execute analysis, and present findings to team members and stakeholders - Must have strong knowledge of ServiceNow fundamentals, configuration & scripting.
- Work collaboratively with the team & project manager to deliver assigned work on time
- Maintain an effective and proactive follow-up & updates with stakeholders
- Perform and organize ongoing support for customers such as report building, data quality, new integrations, etc
- Configuring, developing, and testing solutions on the platform to meet business requirements
- Maintain high customer satisfaction through the delivery of high-quality, timely, and thorough solutions to our clients
- Working with our process owners to identify opportunities for improvement
- Engage with clients to provide advice to solve problems & create value
- Coordinate training & workshop
- Collaborate with the project team to deliver the project efficiently
- Educating our users on how to use the platform best
- Assisting our Business Analysts and Senior Developers and providing ad hoc support to the Team where required
- Enhance & increase ServiceNow knowledge by doing continuous learning, training, and certification
Basic requirements
- 3-5 years of IT experience
- Sound ServiceNow knowledge
- Sound Javascript knowledge
- Openness to travel
- Tertiary education preferred Professional Qualifications And Education Requirements
- At least two years of work experience in ServiceNow projects
- ServiceNow admin certification (CSA)
- Excellent problem solving & communication skills
- Embrace design thinking
**WHAT’S ON OFFER:
You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression
**CONSULTANT DETAILS**:
Consultant Name : Seema Verma
Avensys Consulting Pte Ltd
EA License 12C5759
**_Privacy Statement _**
**_: _**Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.
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