Manager, Popeyes Field Operations

**About Restaurant Brands International**:
Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with more than $35 billion in annual system-wide sales and over 28,000 restaurants in more than 100 countries. RBI owns four of the world's most prominent and iconic quick service restaurant brands - TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI working towards its goal of improving sustainable outcomes related to its food, the planet, and people and communities.

**Job Overview**:
The Manager, Field Operations - PLK APAC is responsible for setting brand standards and ensuring consistency across Popeyes, APAC. The position also leads strategic guest experience initiatives, develops regional training content & standards, supports implementation of market tests, and the continuous improvement of restaurant procedures & routines. The Manager, Operations Excellence - PLK APAC reports to the Head of Operations Standards, APAC. In addition, the position works with other functions within the organization including: Marketing, Quality Assurance, Development & Design, Supply Chain and Equipment Standards.

**Why this role is important**:
At RBI we are a growth company with ambitious goals. We know that we can only make our dream a reality by having the right talent on our side. The Manager, Operations Excellence - PLK APAC will be responsible for ensuring that stores in the region are delivering a best in class guest experience through a strong foundation of operations excellence.

**Responsibilities**:

- Develop and Set Brand Standards_
- Develop standards and targets for fried chicken, and other relevant food in regional markets based on business priorities
- Enforce brand standards through routine audits and review with local teams
- Develop Regional Training Content & Standards
- Lead Strategic Guest Experience Initiatives_
- Lead operational component of strategic projects and manage timelines for all deliverables
- Develop, propose and execute changes to the business to further enhance guest experience and grow brand love
- Support Implementation of Tests and Brand Initiatives_
- Be the "Voice of Operations" within the organization, providing valuable insights to drive key initiatives
- Continuous Improvement of Restaurant Procedures & Routines_
- Identify opportunities to improve current procedures, through root cause problem identification and structured problem-solving methodology

**Qualifications**:

- An undergraduate degree in business administration or related field and/or equivalent experience required
- 3 to 5 years of professional experience
- Preferred if experience in Restaurant Operations or related field
- Preferred experience in Restaurants / QSR outlets or related industry
- Exceptional interpersonal and problem-solving skills; ability to work cross-functionally both internally and externally to build strong partnerships and impact significant business outcomes across diverse markets
- Fluent in English required, Proficiency in Mandarin a plus
- Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request._