Specialist

1 week ago

Singapore De Beers Group of Companies Full time

**Company Description
- You’re talented and adaptable. That’s why you’ll fit in.**

As well as discovering, mining and processing many of the essential raw materials that enable, support and enhance modern life, our global business is involved in selling and marketing products - copper, platinum and other precious metals, iron ore, coal, nickel and diamonds. Through our Marketing Business, we are able to offer innovative solutions to meet our customers’ specific challenges. This includes physical products, logistics and technical support, as well as pricing and financing solutions.

**Job Description
- What you’ll do**

This Specialist - Trading Support (Core) is accountable for the evolution, smooth running and maintenance of Marketing IM provided systems together with providing exceptional support to the business liaising with the relevant project managers and business teams as required.

**Performance & Delivery**
- Triage and prioritise reported system issues in Marketing IM provided systems
- Investigate and agree solutions for reported issues, including liaising directly with the business and other stakeholders to achieve expected behaviour
- Provide oversight and direction for other platform related support staff and review their support activities.
- Take a leadership role in ensuring a smooth support operation of Core related systems
- Work with the project development teams to identify, plan and execute service improvements to systems that are developed
- Gain consensus on new process concepts to move process improvement forward
- Work closely with stakeholders, process owners and key users to understand business requirements and drive the analysis and design of quality technical solutions
- Drive the adoption of best practice and enforce the use of standard systems and solutions
- Act as the key specialist point of contact for service providers in problem solving and investigations related to incidents in Marketing IM systems
- Manage service introduction and deployment ensuring best practice by any third party teams including the delivery of acceptable test scenarios and scripts
- Directly accountability for the succesful delivery of the end-of-day process
- Deliver consistent service results and service improvement plans
- Manage problem root cause analysis and resolution

**Qualifications
- What we’re looking for**

An undergraduate qualification (Bachelors degree or equivalent) in the relevant IM discipline or significant relevant software development experience.

**Specific Knowledge requirements**:

- Demonstrable extensive software development experience
- Preferred: Azure DevOps experience
- Preferred: Experience supporting and upgrading production systems
- Nice to have: Back office and ERP integration
- Nice to have: Relevant business process improvement planning
- Nice to have: Aspect and Veson systems knowledge desirable
- Nice to have: Physical commodity trading domain knowledge
- Nice to have: Market and credit risk experience

**Additional Information
- Who we are**

Anglo American is a global diversified mining business. Our portfolio of world-class mining operations provides the metals and minerals that make modern life possible. We use innovative practices and the latest technologies to discover new resources and mine, process, move and market our products to our customers around the world.

As a responsible miner - of diamonds (through De Beers), copper, platinum and other precious metals, iron ore, coal and nickel - we are the custodians of what are precious natural resources. We work together with our key partners and stakeholders to unlock the sustainable value that those resources represent for our shareholders, the communities and countries in which we operate and for society at large. Anglo American is re-imagining mining to improve people’s lives.

**What we offer**
- Competitive salary and benefits package
- Amazing opportunities for learning and growth - from technical training to leadership programs, we bring out the best in our people
- We’re a large, successful multinational company and there are plenty of opportunities internally to move onwards and upwards too

**Inclusion and Diversity**

Anglo American is an equal opportunities employer. We are committed to promoting an inclusive and diverse workplace where we value and respect every colleague for who they are and provide equality of opportunity so that everyone can fulfil their potential.

**How to apply**

**#LI-CR2

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