Application Support Analyst

2 weeks ago

Singapore NTT SINGAPORE PTE. LTD. Full time

Excellent understanding of ITIL concepts around Incident, Problem and Change management
- Good understanding of capacity assessment and management
- Automation mindset to achieve operational excellence and effectiveness.
- Willing and able to lead Incidents as they occur.
- Knowledge of Asia markets & market practices
- Good Knowledge of infrastructure systems, platforms, databases & middleware (Linux, Windows, SAN/NAS, Market Data, Networks, Oracle, MS SQL, MQ, EMS, RV, etc.)
- Familiar with UNIX shell scripts, Perl and Python.
- Experience with ITRS, Java VM, Windows, Ansible, AMPS, Autosys and Tableau would be desirable.
- Strong analytical, problem solving and troubleshooting skills.
- Executing commands to trace order and trade flows and perform reconciliations on post trade processing systems and flows.
- Analyzing logs using common UNIX syntax and other systems/tools
- Advanced M Office suite knowledge and experience
- Strong desire & willingness to learn.
- Ability to communicate effectively (verbal & written) both complex technical and business problems across a range of audiences especially during crisis situations.
- Ability to generate new ideas and possibilities and be creative in coming up with solutions for the business.
- Client Orientation / Client Service Orientation: An underlying desire to service clients and a motivation to ensure that others need are met.
- Flexibility: The capacity to adapt approach in light of shifting priorities or changing conditions
- Open to shift coverage patterns for early and late APAC coverage with on-call support (No night shifts)
- Team Orientation / Teamwork / Collaboration: Willingness to work as member of a team.
- Relationship Management - Is adept at managing and communicating with senior business management, end users and technology stakeholders.
- Strong organizational skills (with an ability to multitask)
- Team player as well as being able to work independently, ability and experience in leading a team would be an advantage.
- Experience in managing small to medium scale projects across production support landscape is an advantage.
- Able to work under pressure in time sensitive markets environment.

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