Meeting & Event Coordinator

2 weeks ago

Singapore JLL Full time

JLL supports the Whole You, personally and professionally.
We're seeking an experienced and dynamic Event & Customer Service Specialist to join our Events Program Services team. This role serves as a primary point of contact for our meeting and event program, delivering exceptional customer service while supporting a best-in-class Global Travel and Events organization.
Key Responsibilities
Serve as primary point of contact for meeting and event requests, conducting discovery calls and providing consultative support
Guide customers through processes, policies, and procedures while ensuring alignment between service scope and expectations
Coordinate with Amazon Meetings and Events Team Members to address inquiries and resolve requests per established SLAs
Source and secure appropriate meeting spaces for event organizers
Maintain customer-facing resources including knowledge bases, FAQs, and support documentation
Manage daily labor requests and respond to inbound customer inquiries
Support development and delivery of communications, surveys, and marketing materials
Facilitate outreach, educational, and training activities
Support Global Travel and Events strategy as part of the central meetings & events team
Basic Qualifications
Diploma in Business Administration or related field
Minimum 2 years of experience in meeting & events and/or hospitality industry
Minimum 2 years of customer service experience
Demonstrated experience with common Meeting Management systems and tools
Strong organizational and prioritization skills
Excellent written, verbal, and interpersonal communication abilities
Proven problem-solving capabilities and analytical skills
Proficiency in Microsoft Office Suite
Experience in managing multiple priorities in a fast-paced environment
Preferred Qualifications
Knowledge of Meeting and Event technology tools
Third-party vendor/agency experience with direct customer interface
International meeting & event experience
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

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