Customer Care Manager

6 days ago

Singapore AESPERE GROUP PTE. LTD. Full time

**Customer Care Manager**
Employment Type: Full-Time
Work Schedule: 5-day work week (Monday to Friday)

**About the Role**:
**Key Responsibilities**:

- Take full ownership of the company’s Customer Relationship Management (CRM) system, ensuring accurate data and effective utilization across departments
- Lead and guide the customer service team to deliver a seamless and professional experience to all patients
- Address and resolve escalated concerns and disputes between customers and service officers in a professional and empathetic manner
- Review and improve service workflows, ensuring alignment with company standards
Collaborate with clinic managers, physicians, and operations teams to enhance overall service delivery
- Prepare reports and insights using CRM data to support decision-making
Support the continuous training and development of front-desk staff

**Requirements**:

- Strong leadership and conflict-resolution skills
- Excellent communication and interpersonal abilities
- Experience managing CRM systems is essential
- Proficient in both English and Mandarin (to liaise with Mandarin-speaking customers)
- Minimum 3 years’ experience in a customer service or supervisory role, preferably in the healthcare or wellness industry
- Able to multi-task and handle high-pressure situations with professionalism
- Self-motivated, responsible, and a team player

**What We Offer**:

- Competitive salary package
- Medical and dental benefits
- Staff discounts on treatments and products
- Career development and internal promotion opportunities
- A collaborative and respectful work environment

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