Director of Food

Pan Pacific Hotels Group is a young and dynamic company comprising three well-established and trusted brands; Pan Pacific®, PARKROYAL COLLECTION® and PARKROYAL®. We have aggressive expansion plans and as such, we are looking for motivated and energetic people to be part of our growing team. If you have a passion for the industry and are driven by the desire to create Service Excellence Culture, Pan Pacific Hotels Group is able to offer you great opportunities as we continue to strengthen our global footprint.

Based in Singapore, we are looking for a passionate and energetic individual to join us as **Director, Food & Beverage **for the pre-opening team of Pan Pacific Orchard.

**Responsibilities**:
The Director, Food & Beverage will be responsible for overseeing existing hotels’ culinary and F&B operational and financial performance as well as service standards in conjunction with Pan Pacific Hotels Group Vision, Purpose and Values. He/she is also responsible for developing concepts and operating service standards for the restaurants and bars.
- Responsible for the setting up the Food & Beverage Division, including the recruitment of the pre-opening team, establishing policies and procedures and ensuring that the critical path of the F&B Division is completed in a timely manner for the opening.
- Direct, lead and manage the Food & Beverage (F&B) division
- Serve as a business consultant and provide strategic direction to all the outlets of F&B and management on all aspects of operation, promotion and innovation
- Plan and direct the functions of administration and strategy of the F&B division to meet daily operational needs and ensure efficiency and effectiveness of operations
- Drive high levels of guest satisfaction through the consistent execution of all brand standards, visible operational leadership, active trend analysis and hands-on interaction with guests and associates
- Maintain and develop high standards of operations in all restaurants, bars and events by ensuring all SOPs are relevant, up to date, trained effectively and operationally delivered
- Responsible for the development and implementation of F&B’s annual business plan and medium-term strategies, as well as establishing key performance objectives and plans to ensure the hotel meets its business targets and drives sustainable, profitable growth
- Be an active participant in the strategic marketing approach to ensure exposure the restaurants and bars of Pan Pacific Singapore, including the development and implementation of the department’s annual and monthly promotions calendar
- Work with the hotel’s internal Marketing Director to develop active strategies that maintain a strong social and traditional media capture
- Collaborate with the Culinary Director and Executive Chef(s) to continually review and refresh menu offerings as required by locality and region, drive and take responsibility for the financial performance of the hotel’s F&B outlets
- Develop, implement and maintain a review and response programme for all Outlet Managers covering TripAdvisor and blogs/platforms relevant to F&B, with results discussed and necessary actions effected in weekly F&B meetings
- Conduct hygiene audits in conjunction with the Chief Steward / Hygiene Officer and Culinary Director / Executive Chef in order to ensure levels of cleanliness and hygiene are in accordance with local laws and brand standards
- Guide and attend daily operations meetings with the F&B team to plan for immediate operational demands, manage daily and plan for operational challenges, highlight VIP events and follow up on personal tasks and projects
- Daily monitoring of F&B performance and take responsibility for its achievement by reviewing daily operational reports and using the information contained to drive sales
- Review annual budgets yearly and forecasts monthly for each outlet with F&B Manager and Operations Managers
- Collate individual outlet budgets and forecasts into annual divisional budget and forecast
- Review quarterly competitor set analyses done by F&B Manager to ensure hotel F&B offerings are current and competitive, reviewing and amending hotel offerings if required
- Manage all outlets’ individual profit and loss statements, clearly outlining both revenue contributions and expenses
- Guide monthly profit and loss (P&L) meetings to assess financial performance, identify gaps, assess competitor revenue and develop new strategies to increase revenue where opportunities exist

**The Person**:

- Minimum 8-10 years relevant experience in similar role in international hotel brands.
- Has strong pre-opening experience of hotel of similar set up.
- Excellent knowledge of F&B business particularly in a hospitality set up
- Excellent market information of competitive F&B products and services such as what sells, why they sell and at what prices
- Management and leadership experience in team or group environment in a hospitality industry
- Pleasing person