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Customer Service Representative

2 weeks ago

Singapore ZENITH INFOTECH (S) PTE LTD. Full time

This is a 12 months contract assigned to our clients

Working hours is 44 hours per week, on rotating shift basis

Monday to Friday:
8am to 5pm (inclusive of 1 hr lunch)

9am to 6pm (inclusive of 1 hr lunch)

11am to 8pm (inclusive of 1 hr lunch)

And Saturday

8am to 12pm

10am to 2pm

Salary Range: $2,300-$2,500

Work location: near Commonwealth MRT

**Job Description**:
1. Provide technical support for resolution of customer IT problems, incidents, issues, requests and queries.

2. Liaise with other support teams, or product teams as required to resolve requests/issues in a timely

manner.

3. Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.

4. Primary responsibilities are focused on customer contact, not transaction processing.

5. lst level helpdesk to respond to call and provide resolution to customer queries

6. Must have customer service experience (1-2 years)

7. Have certain IT knowledge (eg: mobile apps)

8. Internet Savvy

9. Performance Incentinve of SGD 300 quarterly