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Service Advisor
3 weeks ago
Minimum Nitec in Automotive Engineering / Technology or any Technical Diploma;
Mechanical / Electrical / Electronics Engineering
Valid Class 3 or 3A driving license (preferably Class 3)
Basic knowledge of mathematics, reading and writing.
Report to Service Executive in After-Sales Dept.
Attend to customer's vehicles to determine the work scope needed, provide technical advices and quotation for considertion and acceptance.
Manage customer's expectation and co-ordinate with service providers to meet customer's demand.
Work with workshop to deliver efficient and effective after-sales services.
Check invoices for correctness before billing and explain individual items to customer.
Raise technical query to Technical Team when unusual trend on vehicles is spotted.
Test drive with customer if necessary.
Perform other related tasks as assigned by Service Manager or Service Executive.
Tel
Remarks
Job category 1
Customer Service/ Call Centres Telemarketing
Job category 2
Technical/ Engineering/ Production
Job category 3
Job Nature
Permanent